NooshReviews of getnoosh.com

Response from Noosh· Mar 2, 2025

Hi Maria, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. After conducting a thorough review of your case, we discovered a technical error that caused the issue and corrected it. You disputed the charge and received your money back, so the case is closed in our system. I would like to apologize again and thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. If you have any further questions, please contact our support team at [email protected]. Yours truly, The Noosh team

Response from Noosh· Mar 1, 2025

Hi Krista, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. We reviewed your case and noticed that you sent us a photo of your torn tights after wearing them. We immediately offered you a replacement pair, as we always do, and on 12/28 sent you a link to our warranty portal (https://getnoosh.com/a/service/warranty). It takes less than 2 minutes to submit a claim through the site, and the replacement pair is usually shipped the same day completely free. Nonetheless, two days later, you filed a credit card dispute, and we were unable to assist you further. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team

Response from Noosh· Feb 27, 2025

Hi Tanya, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Our returns and exchanges policy is simple: if you are not completely satisfied with your new product, we accept returns for all orders within 30 days of delivery for a refund, no questions asked, and returns are always free. Customers can easily process a return or exchange by visiting our return portal (getnoosh.com/a/service/returns) and receiving a shipping label in minutes. As we mentioned in our email to you, we identified the problem in your case and issued a full refund. We sincerely apologize for the inconvenience caused by our mistake. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from Noosh· Feb 26, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Our returns and exchanges policy is simple: if you are not completely satisfied with your new product, we accept returns for all orders within 30 days of delivery for a refund, no questions asked, and returns are always free. We reserve the right to refuse returns for damaged products, but even in those rare cases, we always strive to find a solution for our customers. Customers can easily process a return or exchange by visiting our return portal (getnoosh.com/a/service/returns) and receiving a shipping label in minutes. We are looking for your information and would love the opportunity to make things right. Please reach out to our support team at [email protected] with your order details so we can assist you further. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. Yours truly, The Noosh team

Response from Noosh· Feb 26, 2025

Hi Liz, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Our returns and exchanges policy is simple: if you are not completely satisfied with your new product, we accept returns for all orders within 30 days of delivery for a full refund, no questions asked. We reserve the right to refuse returns for damaged products, but even in those rare cases, we always strive to find a solution for our customers. Customers can easily process a return or exchange by visiting our return portal (getnoosh.com/a/service/returns) and receiving a shipping label in minutes. We are looking for your information and would love the opportunity to make things right. Please reach out to our support team at [email protected] with your order details so we can assist you further. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. Yours truly, The Noosh team

Response from Noosh· Mar 3, 2025

Hi Elle, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Although tights are naturally delicate, we’re proud of the durability of our products—less than 3% of customers return for a refund! While we always encourage careful handling, we understand that things happen and often offer replacements because we want you to fully enjoy the Noosh experience. We reviewed your case and noticed that the tights you bought ripped on the first time you wore them. Despite the fact that it had been more than a month since they were delivered, our customer service team immediately sent you a replacement pair, which arrived on February 15. Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team

Response from Noosh· Feb 22, 2025

Hi Gabby, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Although tights are naturally delicate, we’re proud of the durability of our products—less than 3% of customers return for a refund! While we always encourage careful handling, we understand that things happen and often offer replacements because we want you to fully enjoy the Noosh experience. We requested additional information about your order, but received no response from you. We’d love the opportunity to make things right. Please reach out to our support team at [email protected] with your order details so we can assist you further. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. Yours truly, The Noosh team

Response from Noosh· Mar 1, 2025

Hi Debbie, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. After conducting a thorough review of your case, we discovered a technical error that caused the issue, corrected it, and issued your refund immediately. I would like to apologize again and thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. If you have any further questions, please contact our support team at [email protected]. Yours truly, The Noosh team