A smooth step-by-step process
My experience was made easy to complete (application process) because of the easy step by step process. I didn't have to search or read 2-3 times to understand what/where to go next.
By Kathy
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 478 reviews with 5 stars · Clear filters
My experience was made easy to complete (application process) because of the easy step by step process. I didn't have to search or read 2-3 times to understand what/where to go next.
By Kathy
Very easy to navigate and convenient. Accessing everything through the app sped up the process and kept me from having to take time off work to complete paperwork. Great experience!
By Cindee
Please have some one call me I need to change Password and I can’t find out where I need to go to change it
By Mitchell J.
Fast and easy to use called a bout a couple of things talked to a person. I feel very good about the experience.
By William K.
Made the process extremely easy it would’ve been nice to have more personable service, but it definitely got the job done
By Matthew J. K.
It was a easy process and really didn't take long at all from start to finish. I'm happy I took the time to do the refinance to save a little money each month.
By Richard
The communication, the website, the process and everything involved in the lease to buy process was professional and fantastic!
By Jennifer
The MODE team always stayed in contact with us to help keep on track and moving forward. Was an easy transition from lease to buy.
By Patrick