FurLife™Reviews of getfurlife.com

Response from FurLife™· Nov 14, 2024

Hello Ron, Thank you for sharing your experience with the collar. We're genuinely sorry to hear that it hasn't met your expectations and understand how concerning it is to still be finding ticks on your dog. If you have any further questions or would like assistance, please reach out to us directly at [email protected]. Thank you for giving our collar a try, and we appreciate the opportunity to improve your experience. Kind regards Marc

Response from FurLife™· Nov 9, 2024

Hello Karen, Thank you for reaching out, and we apologize for any frustration this subscription may have caused. We can confirm that your subscription under the Gmail address has been successfully canceled, and you will no longer receive shipments or notifications from us. It sounds like there may have been some confusion during the sign-up process, which led to the subscription being linked to your Gmail account. We understand this has been inconvenient, and we’re here to help resolve it fully. If you need any further assistance, please don’t hesitate to reach out. Thank you for your feedback, and we’re here if you have any other questions or concerns! Kind regards Marc

Response from FurLife™· Nov 9, 2024

Hello Lynn, Thank you for sharing your experience, and we’re truly sorry to hear about your dog’s reaction. The health and safety of pets are our top priorities, and we take any report of adverse reactions very seriously. Our collars are formulated with natural ingredients that have been selected for their gentle effectiveness. While rare, we recognize that some pets may be particularly sensitive to natural oils like citronella or peppermint. Every pet is unique, and reactions can vary. We understand the distress this must have caused and are relieved to hear your dog is recovering well. As a US-based company, we want to reassure you that although our collars are manufactured in China, they are produced under strict quality controls and safety standards. Additionally, our chews are produced here in the USA under the same rigorous guidelines to ensure quality and safety. To address your concerns further, please reach out to us directly at [email protected]. Your feedback is crucial for us as we continually work to refine our products, and we’re committed to supporting you in any way we can. Thank you again for bringing this to our attention, and we’re here to help. Kind regards Marc

Response from FurLife™· Nov 7, 2024

Hello Anna, Thank you for sharing your experience, and we're truly sorry for the frustration you encountered with our return process. We strive to make our 30-Day Money-Back Guarantee as straightforward as possible, so we apologize if our responses fell short of your expectations. To clarify, our goal with the initial partial refund offers was to save you the step of returning the collars, especially since some were unopened. However, we understand that a prompt, full refund should have been available to you, especially given the unused condition of the products. We will review our procedures and improve our response times and clarity to ensure that no one experiences unnecessary delays in receiving their refund. We're glad we could resolve this with a full refund, and we’re grateful for your patience as we worked through it. Your feedback is valuable to us, and we’re committed to making improvements based on it. If there’s anything further we can do to assist you or if you have additional concerns, please don’t hesitate to reach out directly. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Kind regards Marc

Response from FurLife™· Nov 7, 2024

Hello Sharon, We are deeply sorry to hear about the loss of your beloved cat. This is truly heartbreaking, and we understand the immense pain you must be feeling. Our pets are part of our families, and nothing is more important to us than their health and safety. Regarding your own reaction and the concerns you’ve raised about flea control, we appreciate you bringing these issues to our attention. We strive to produce products that are safe and effective, but we recognize that sensitivities and reactions can vary among both pets and their owners. If there’s anything we can do to support you or discuss your experience in more detail, please reach out to us directly at [email protected]. We are here to listen and to help in any way possible. Thank you for sharing this with us, and please accept our sincerest condolences. Kind regards Marc

Response from FurLife™· Nov 4, 2024

Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you encountered with our flea and tick collar. We understand how frustrating and concerning it must be to see your pet uncomfortable, and we appreciate you bringing this to our attention. Our collars are designed with the intention of providing effective, reliable protection for pets. In some cases, specific environmental factors or individual sensitivities can affect how well the collar works. We’d love the opportunity to investigate this further to understand why it may not have worked as expected in Thor’s case. Please reach out to us directly at [email protected], and our team would be happy to check into this issue and potentially arrange a redelivery to ensure you receive a fully effective product. We are committed to providing quality products and support for our customers and their pets, and we genuinely want to make this right for you. Thank you for allowing us the chance to help resolve this. Kind regards Marc

Response from FurLife™· Oct 29, 2024

Hello Christi, Thank you for sharing your experience, and we’re very sorry to hear that the collar hasn’t provided the results you were hoping for. Our goal is always to provide products that keep pets comfortable and flea-free, so we’d like to understand what might be causing this issue. To help us investigate further and find the best solution for you, could you please reach out to our team at [email protected]? We’d like to check for any potential issues with the collar or provide additional guidance on usage to ensure the best results. Thank you for giving the collar a try, and we look forward to assisting you in resolving this. Kind regards Marc

Response from FurLife™· Oct 29, 2024

Hello Marie, Thank you for reaching out, and we’re sorry to hear about the trouble you’re experiencing with the collar this time. We understand how important it is to find a reliable solution that keeps your dog comfortable and flea-free. Since you’ve had success with our collar in the past, it’s surprising to hear it’s not providing the same results now. To help us get to the bottom of this and determine if there might be an issue with this particular collar, could you please reach out to us at [email protected]? Our team would be happy to investigate further and work with you on a solution. We appreciate your loyalty and want to make sure you and your dog get the relief you need. Thank you again, and we look forward to helping resolve this for you. Kind regards Marc