FurLife™Reviews of getfurlife.com

Response from FurLife™· Apr 14, 2026

Thank you for your review, and we’re sorry to hear that you’re having trouble with the collar. We completely understand how important it is for the collar to stay securely fastened, and it’s frustrating when it doesn’t perform as expected. Please note that all our collars are designed to meet strict quality standards, so this may be an issue with the specific item you received. We’d really like to help resolve this for you. Please contact our support team at [email protected], and they will be happy to assist you and find the best possible solution. Thank you for bringing this to our attention, we truly appreciate your feedback.

Response from FurLife™· Mar 2, 2026

Thank you for sharing your perspective. We appreciate you taking the time to comment. It’s true that many online reviews tend to focus on customer service experiences, as customers are often more likely to leave feedback when they need assistance with orders or shipping. We are very proud of our products and the positive experiences many pet owners have when using them as directed. We are committed to maintaining high standards of quality, safety, and transparency across everything we offer. If you have any specific questions about our products or would like more detailed information, we are always happy to help at [email protected]. Thank you again for your feedback.

Response from FurLife™· Feb 25, 2026

Thank you for taking the time to leave your feedback. We’re very sorry to hear that the pod inside your collar attachment broke after a few months and that you felt disappointed with the resolution offered. We understand how frustrating it must be, especially when you have an active Labrador and expect the product to hold up to everyday play. While rough play can sometimes impact the longevity of certain components, we completely recognize that durability is important and that this experience did not meet your expectations. We’re also sorry if there was any misunderstanding regarding our money-back guarantee. Transparency is very important to us, and it’s never our intention for any customer to feel misled or unheard. We would genuinely appreciate the opportunity to look into this again for you. Please contact us directly at [email protected], and our team will carefully review your case to see how we can further assist. We value your feedback and hope to have the chance to make this right.

Response from FurLife™· Jul 30, 2026

Thank you for taking the time to share your experience, and for being such a loyal customer. It really means a lot that you've trusted our collars for so long and even went the extra mile by replacing them more often than recommended. We're truly sorry to hear about what happened with your Cairn Terrier. We can completely understand how frustrating and disappointing it must have been to find out he had fleas after using a brand-new collar. Because our collars are made with 100% natural ingredients, their effectiveness can vary depending on factors like the severity of flea exposure and the pet's environment. While they've worked well for many customers, we know that's little comfort when they didn't work as expected for your dog. We'd really appreciate the chance to take a closer look at your experience. If you could reach out to us at [email protected] with your order details, our team will be happy to investigate what happened and see how we can help. Thank you again for your honest feedback. We genuinely appreciate you giving our products a try, and we hope to have the opportunity to make this right.

Response from FurLife™· Jan 26, 2026

Thank you for sharing your experience with us. We’re really sorry to hear how disappointing this has been, especially after you were hopeful about trying a natural option for your dog. Our collars are made with 100% natural oils and are designed to release their active ingredients gradually. In areas where fleas and ticks are prevalent, dogs may still encounter parasites from their environment, such as outdoor spaces or household surfaces. Ticks can also attach in sensitive areas like the face, even when preventative products are in use. We understand your concerns, and while our ingredients are generally safe, effectiveness can vary from dog to dog. We truly value your feedback and would appreciate the opportunity to review your situation further. Please reach out to our support team at [email protected], and they’ll be happy to assist you.

Response from FurLife™· Jan 23, 2026

Thank you for sharing your experience. We’re truly sorry to hear how upsetting this has been and understand why you’re frustrated. What you’re describing clearly shows that the product did not work for your dogs, and we never want pets to be uncomfortable or flea issues to worsen. While our products are made with ingredients that are generally considered safe and are intended to help repel fleas, results can vary, and natural solutions are not effective for every pet or environment. If flea activity increased, discontinuing use was absolutely the right decision. Individual sensitivities can also occur, even with natural products, which may contribute to increased scratching or irritation. Your feedback is important to us. If you would like us to review your experience or address any remaining concerns, please contact our support team at [email protected]. Thank you for taking the time to leave an honest review.

Response from FurLife™· Jan 23, 2026

Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience and understand how frustrating it is to continue finding ticks, especially after expecting year-long protection. While our pendants are designed to help repel fleas and ticks for up to 12 months, effectiveness can vary based on environmental conditions, seasonal tick pressure, and individual pet response. Unfortunately, during peak tick seasons or in high-exposure areas, natural repellents may not provide sufficient protection against ticks, even if they appear to help with fleas — as you observed. If ticks continue to attach, discontinuing use is the right decision, and we appreciate you carefully monitoring your dog throughout this process. Your feedback regarding the scent difference between pendants and the reduced effectiveness over time is valuable and has been noted. Thank you again for sharing your honest experience and for acknowledging both what worked and what didn’t. If you’d like to discuss your experience further, our support team is available at [email protected].

Response from FurLife™· Jan 23, 2026

Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you. We completely understand how disappointing it is to place an order well in advance of a trip and not receive it within the expected timeframe. We sincerely apologize for the extended delay and for the confusion caused by the response you received regarding your address. If the address on your original order was correct, we understand why that message would feel irrelevant and frustrating, and we appreciate you bringing this to our attention. This is not the level of clarity or support we aim to provide. While our typical delivery timeframe is 4–6 business days, it’s clear that your order has taken far longer than acceptable, and we acknowledge that this experience does not meet our service standards. We’re also sorry to hear that you’ve had difficulty reaching a representative, as we always want our customers to feel heard and supported. We’re glad to know that the flea and tick collars are working well for your dachshund, but we completely understand that this does not make up for the missing calming collar or the lack of timely communication. Please contact our customer support team directly at [email protected], and we’ll be happy to look into your order status in detail and work toward a proper resolution. Our team is here to help and ensure your concerns are addressed as quickly as possible. Thank you again for your honest feedback—it helps us identify where we need to improve, and we hope to have the opportunity to restore your confidence in us.