Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,791 reviews
FurLife™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 518 reviews with 1 star · Clear filters
I never received my order, nor a response from the company - therefore, I presume it was a scam
By Sara C.
Response from FurLife™· Jul 27, 2025
Hello Sara, according to the tracking status it seems your order was delivered on July 5. If you did not received your order please contact us at [email protected] so we can arrange a new delivery for you! :)
I purchased a flea and tick collar in May 2025 that quit working this month (July 2025). It was supposed to be up to 8 months. I told the company and they were polite enough, but do not stand by their product after 30 days. I went back to Soresto, haven't had issues with it.
By Allen F.
Response from FurLife™· Jul 27, 2025
Thank you for sharing your feedback, and we’re sorry to hear about your experience. Our collars are designed to provide up to 8 months of protection, but we understand that in some cases effectiveness may vary based on factors like your dog’s environment, coat type, and level of exposure to fleas and ticks. We also want to clarify that our 30‑day money‑back guarantee is intended to give customers the opportunity to try the product and see if it works well for their pet. Beyond that period, we are still happy to offer support and guidance, but the refund policy is limited to that initial trial window. We’re truly sorry that the collar didn’t meet your expectations and appreciate you sharing your experience so we can continue improving. If you’d like us to review your case in more detail, please reach out to us at [email protected] — we’d be happy to take another look and see how we can help. Your feedback is important to us, and we wish you and your pet the best.
I wouldn't give this product a star but u have to put something i have been using this product for 4 months and my dogs are getting fleas they are scratching and fleas are everywhere. They never had fleas before and this product says its good for 8 months to a yr that's not true. I would never tell anyone to use this product its a waste of money and now im taking my fur baby to the vet to get a flea treatment.. boooooo furlife
By Kenya P.
Response from FurLife™· Jul 27, 2025
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the issues you’ve had. Our collars are designed to provide up to 8 months of protection as a repellent, helping to keep fleas and ticks away. However, in cases of heavy infestations or in environments with high flea populations, additional treatments (like home and yard flea control or veterinary-prescribed preventatives) may be necessary. We completely understand how upsetting it must be to see your dogs uncomfortable despite using the collar. We also want to apologize if our product didn’t meet your expectations — your pets’ health and comfort are our top priority. Please reach out to us at [email protected] with your order details so we can review your case and work toward a fair resolution for you. Your feedback is invaluable in helping us improve, and we wish your fur babies a quick recovery and relief from the fleas.
I purchased two for my small dogs at the end of March, 2025. It is now July 9th, 2025, 4 mos later and my dogs are scratching like crazy. When I flea combed I found FLEAS. This company represents that they are good for 1 year. I have written to Furlife with this issue and no one has responded. I called the customer service number several days and recording keeps saying representatives not available at this time and to write to them at the website??? I am so disappointed and sad for my pups having to go through battling with fleas. I purchased the Furlife based on the reviews and the statements. We have flea bathed and applied Seresto collars that we have used in the past with great success. I really wanted a more natural treatment but apparently this one does not work.
By Cheryl L.
Response from FurLife™· Jul 27, 2025
Thank you for sharing your experience, and we’re truly sorry to hear what you and your pups have been through. Our collars are designed as natural repellents that provide up to 8 months of protection, but in environments with heavy flea activity, additional measures (like home and yard treatments or veterinary-prescribed preventatives) may sometimes be necessary. We completely understand how upsetting it must be to see your dogs uncomfortable, especially when you chose our product as a safer, natural option. We also want to sincerely apologize for the lack of response you experienced when trying to reach us. That is not the level of service we aim to provide, and we will be looking into why your inquiries went unanswered. Please contact us directly at [email protected] with your order details so we can prioritize your case and work toward a fair resolution. Your feedback is very important to us, and we appreciate you bringing this to our attention so we can do better. We hope your pups are feeling more comfortable soon and thank you for giving our product a try.
According to my order it says for cats not dog want to change it please to dog please let me know
By Rebecca B.
Response from FurLife™· Jul 21, 2025
Hello Rebecca, thanks for your message. Please contact us at [email protected] with your order number and we will correct this for you! It would be great if you can update the review as well! :) Kind regards Marc
Within 2 weeks of wearing this product, our dog had 2 to 3 ticks under the collar every day. That is definitely not 8 months of protection.
By carolyn M.
Response from FurLife™· Jul 27, 2025
Thank you for sharing your experience, and we’re very sorry to hear about this. Our collars are designed to provide up to 8 months of protection as a natural repellent, meaning they help deter fleas and ticks but do not kill them on contact. In areas with high tick populations, it’s still possible for ticks to attach, which is why we always recommend checking your dog regularly, especially under the collar area, after outdoor activities. We understand how frustrating it must be to find ticks so soon after starting use, and we appreciate you bringing this to our attention. Please contact us at [email protected] with your order details so we can review your case and work toward a resolution for you. Your pet’s health and comfort are our top priority, and your feedback helps us continue to improve our products.
The return process is HORRIBLE. This product was not effective at all; and while they kept stating they wanted my satisfaction during the return process, they treated it like a negotiation. They continued to offers me percentages of the cost of the product in exchange for not returning it. It was horrible, and I’m sure they were counting on me being too busy to deal with this headache , but I need my almost $150 dollars back in full. What a scam, for this experience alone I will tell everyone to stay far away from this company. Update- after getting very frustrated with the company and going back and forth I all of a sudden got my refund.
By Dannielle H.
Response from FurLife™· Jul 27, 2025
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration you went through. While we are glad to hear that you ultimately received your refund, we sincerely apologize that the process left you feeling dissatisfied. Our goal with offering partial refunds is to provide quicker, more convenient options for customers who may prefer not to go through the full return process, but it should never feel like a negotiation or cause added stress. We also regret that the product did not meet your expectations. Our collars are designed as natural repellents and typically take some time to become fully effective, but we completely understand your disappointment and frustration when the results weren’t what you hoped for. Your feedback is extremely valuable, and we will be reviewing our return process to ensure it is clearer, faster, and more customer-friendly in the future. Thank you again for sharing your experience — and for giving us the chance to make things right with your refund. If you have any remaining concerns, please don’t hesitate to contact us at [email protected].
I've had these collars on my dogs for about 3 weeks now. They've cut down on the ticks, for sure, but I still pull off a couple every day and every few days come across blood engorged monsters. I wound up putting the chemical collars back on to kill whatever furlife doesn't repel. Very unhappy with the product, especially at that price!
By Heather Craft K.
Response from FurLife™· Jul 27, 2025
Thank you for sharing your experience, and we’re sorry to hear the product did not meet your expectations. Our collars are designed as natural repellents, meaning they help deter fleas and ticks but do not kill them on contact. In areas with heavy tick populations, it’s still possible to find ticks on your dog, which is why we also recommend regular tick checks after outdoor activities. We completely understand your frustration, especially when you were hoping for a natural solution that would fully replace chemical collars. We truly appreciate you giving our product a try and sharing this feedback, as it helps us improve. Please contact us at [email protected] with your order details — we’d like to review your case and work toward a fair resolution for you. Your pet’s health and comfort are our top priority, and we’re committed to making things right.
