Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
92 reviews
GetfloorsonlineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GetFloorsOnline.com is a leading online flooring retailer dedicated to helping homeowners, contractors, designers, and builders find premium flooring products at competitive prices without sacrificing quality or customer service. With one of the industry's largest online selections, GetFloorsOnline.com offers thousands of flooring options from many of the most trusted manufacturers, including luxury vinyl plank (LVP), hardwood, laminate, tile, carpet, and the accessories needed to complete every project. Whether customers are renovating a single room or supplying materials for a large commercial project, the company provides an easy-to-use shopping experience backed by knowledgeable flooring specialists.Unlike many online retailers, GetFloorsOnline.com combines the convenience of e-commerce with personalized customer support. Customers can speak directly with experienced flooring professionals who assist with product selection, installation questions, matching trim pieces, estimating quantities, and finding the best value for their budget. The company's commitment to exceptional service has earned the trust of customers across the United States who rely on its expertise before, during, and after their purchase.GetFloorsOnline.com is committed to offering competitive pricing through its Price Match Guarantee, ensuring customers receive outstanding value on top-quality flooring products. The company also provides fast nationwide shipping, financing options for qualified buyers, and a streamlined online ordering process designed to make purchasing flooring simple and stress-free. Every product sold is sourced from authorized manufacturers, giving customers confidence that they are receiving genuine products backed by full manufacturer warranties.Education is another core focus of GetFloorsOnline.com. The company regularly publishes buying guides, installation resources, maintenance tips, and product comparisons to help customers make informed purchasing decisions. From
Getfloorsonline (getfloorsonline.com) has 92 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 13 reviews with 1 star · Clear filters
Terrible experience. Little to no responses, and after a MONTH they finally sent me an email after I emailed them over and over. They assured me the floor would be delivered before a job then it was weeks late. I had to purchase some floor elsewhere to start the job and they now want $728 to ship it back and restock the extra. Do not recommend to anyone.
By Victoria R.
Buyer beware! I do not recommend this company! Bad experience with them.
By customer
Response from Getfloorsonline· Nov 27, 2024
Not a real customer. Customer wasnt willing to provide a name or invoice number. When we asked for more information from the customer they didn't respond. From Trustpilot: No response received The reviewer didn’t respond to your request within the 3-day period.
They will not honor their communicated pricing. Total Scam! Worked with Chris, one of their sales reps, who couldn't be any less helpful. I had to source the tile samples myself and when I did, he quoted me a price $550 more than online. My wife and I decided to order directly online even though I would absolutely pay a premium for great service which we did not receive. The online total was $550 less than what Chris said it would cost (photo attached of our confirmed online order). Chris canceled my order without speaking to me. The Sales Manager, Greg Thompson, has not returned my phone calls and ignored the 2 emails I sent. This has caused us to lose 4 additional days on our project as we have to source materials elsewhere.
By Dave C.
I agree with all the negative reviews of this shithole company. The trash rats who work there they don't care who you what you want. This company is fraud . I placed a order they can't charge my 3 different credit cards . After 1 week of delay I gave up . Then a manager asked me to wire money western union or zelle. How can a legitimate company do that. These guys are low life scammers stay away. Haha I love the reply from this scam dogs. I tried to defraud haha .my credit card and driving license name matched. i provided them my ID and whatever they required but they wasted my time. No company in usa accepts payments via zelle . Avoid scam avoid this scam dogs. Yes I left you review it's 1 star , but there was no way i can leave you zero star. you don't even deserve 1 star.
By Rajat A.
Response from Getfloorsonline· Nov 27, 2024
This customer attempted to defraud our company. Despite accepting credit cards from all customers and investing in robust fraud protection, the customer's information was flagged as fraudulent. This is why the customer provided us 3 different credit cards, with 3 different billing addresses from 3 different states. The details provided did not match those on file with the credit card's issuing bank. We offered alternative solutions, such as submitting correct information or using wire transfer or Zelle. When the customer refused, they left a negative review because their scam attempt failed. We hope this individual ceases such activities in the future. Unfortunately, we couldn't report them to the FBI due to their overseas IP address.
Don't trust them, they are a middle man that has no control over what they are selling you. I contacted them about some flooring that was specified for a project, they told me that had the material in the quantity i needed. I specifically asked the guy multiple times, "is it all the same lot number, i can't have different dye lots", he swore he had the material quantity i needed all in the same dye lot. I placed the order than got a phone call from an "order processor" who i again reminded that I needed all of the material in the same dye lot, she said she understood and then called me back the next day to tell me that her supplier was asking her if this was multiple rooms and the size of each room. I told her i know what they are trying to do, they are trying to sell me multiple dye lots and I explained that I needed all the same dye lot. This went back and forth for about 2 days before they admitted they didn't have enough in stock for my order because it wasn't all the same dye lot (again, nothing more than middlemen). She then told me it would be about 10 weeks to get the material because it had to be made, again lying middlemen. I get a follow up email on August 11th that says my material will be ready on October 17th. While on vacation the week of September 25th, they send me an email that says my material is ready and is shipping and i need to be available to receive it on September 27th. Which is great except i'm out of the country on vacation with limited access to email and my "order processor" received an return email notifying her i was out of town with limited access to email but hey they don't care they already got their money now it's my problem and they don't have any control over the freight company. So they ship the material anyway, even though they know i'm not there to receive it, and suggests I find someone to make sure i accept delivery or i will have to pay additional charges from the trucking company.
By Tommy B.
Response from Getfloorsonline· Nov 27, 2024
This customer must have meant this review for another company. We do not have any information on this customer, and when we asked for more information, they would not provide it. Our company doesn't ship different dye lots or materials without first confirming the order. Nothing explained above is how our company processes orders. Friday, November 22 at 8:00 PM No response received The reviewer didn’t respond to your request within the 3-day period. Tuesday, November 19 at 7:44 PM | Getfloorsonline Request sent You asked for this reviewer’s full name, email address, phone number, and order details. They have until Friday, November 22 at 8:00 PM to respond.
