Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Epic is the leading digital reading platform for kids 12 and under! Our fun, kid-safe, interactive reading platform fuels curiosity and reading confidence by letting kids freely explore their interests with instant, anytime access to a library of thousands of books, audiobooks, learning videos, and more.Our award-winning platform offers a huge variety of titles from leading publishers like Scholastic, National Geographic, HarperCollins, and more. With tens of thousands of books and learning videos (and counting), there’s something for every age, interest, and reading level.The Epic library has everything from picture books to chapter books, Read-To-Me books, audiobooks, graphic novels, comics, nonfiction and educational titles, educational videos, and more. Our library also contains Spanish-, French- and Chinese-language books.Some well-known books and series include:Big NatePete the CatCurious GeorgeClifford the Big Red DogSesame StreetNational GeographicDiary of a Wimpy Kid* Plus, our popular Epic Originals including Cat Ninja!
Epic (getepic.com) has 314 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 75 reviews with 1 star · Clear filters
I have an Epic account paid through my Apple iTunes, but I keep getting an error when trying to sign in. I just signed up for an annual membership. I've contacted customer support four times in the past six weeks and haven’t received any reply. It’s very frustrating, and I can see others are experiencing similar issues. The customer service seems non-existent.
By Peter
I would give this zero stars if possible, worst app online ever, I originally wanted to subscribe for a Annual membership, get charged for a month, then i did subscribe for the whole year got charged for the year.. then the app removes my subscription and trying to offer me a discounted rate.. i tried to contact them, no one response, they claim within 24 hours , week, its been over a month and no one contacted me or replied back to my emails...
By Mr. A. A.
Non-existent customer service. I have been getting charged for this for 16 months but when logging in, I don't have a subscription. When I contacted support, I was told to wait 1 week for a reply due to high volume. It's been over a week & no response.
By Amanda G.
Step1. Whilst signing payment failed. Step2. I emailed them to cancel my account. No response. Step 3. Automatic Payment was processed and No response to any email question. Content is average. In retrospect I would make better choice. Get the hint !
By vineetkumar J.
I was having trouble signing up as card payment failed. So I used two email addresses and my Apple Store. Finally, my Apple Store purchase went in. I cancelled the other accounts. I sent about ten emails. But guess what , they charged me 3 times for a single app after 5 day trial period. No customer service. Truly worst app and bordering on scam! Do get this app, please stay away. SCAM! Cheater !!
By Vineet
I paid 1-year subscription fee on the 5th of May 2024 and we were using Epic quite often. Everything went well. However, in Sep 2024 my account was unsubscribed (account status "unsubscribed"). I tried every possible means of contacting EPIC, e-mailed customer service, and filed an online complaint multiple times, but there was NO RESPONSE. I only received confirmations and case numbers each time I contacted them, and nothing else. It has now been 3 weeks of no subscription and no response. However, they are sending me a promo campaign offering to subscribe. It is ridiculous - such an arrogant behaviour. UPDATE 08.10.24: 1 WEEK AFTER EPIC REPLY (down below), NO CHANGE IN MY ACCOUNT STATUS, AND NO ONE CONTACTED ME. UPDATE 17.10.24: STATUS FROM 08.10.24 HASN'T CHANGED UPDATE 24.10.24: NO ACTIONS ARE TAKEN BY EPIC. MY ACCOUNT IS STILL "NOT SUBSCRIBED". UPDATE 31.10.24: ..... nothing
By Anton U.
Response from Epic· Oct 1, 2024
Dear Anton, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with your subscription and our lack of communication in addressing this issue. We understand how frustrating it must be, especially given your continued engagement with Epic and the time you've spent trying to resolve this. Please know that this is not reflective of the service we strive to provide. I am personally escalating your case to ensure it's reviewed immediately, and we will work to resolve the issue as quickly as possible.
I have got automatically subscribed for one full year after doing 7-day free trial. I accepted it as there was no other option and even if you cancel they won’t refund full year payment. But that’s not the full story. I couldn’t access the service after a week or so. I tried every possible means of contacting EPIC - forgot password (it says no such user found and yet they keep emailing promotional materials), e-mailed customer service, filed online complaint multiple times - NO RESPONSE. I only receive acknowledgement and case number each time I contact them and nothing more. It has now been 3 weeks of no access, no response.
By Zafar V.
They need more books, and the subscription is way too expensive.
By Evan C.
Response from Epic· May 14, 2024
Our library of over 40,000 books are geared for kids 3-12. We'd love for you to try us this summer get 3 months for the price of 1 with code SUMMER2024 beginning on May 15.
