Get SeleneReviews of get-selene.com

Response from Get Selene· Feb 28, 2026

Hi The Rock, We’re very sorry to hear about your experience and we completely understand how frustrating this must be. It sounds like your emails may not have reached the right team. Please reach out directly to [email protected] and our customer support team will make sure to assist you with your pump and warranty issue as quickly as possible. We’re here to help and want to get this resolved for you. -The Selene Team

Response from Get Selene· Feb 3, 2026

Hi Richard, We’re really sorry to hear about your experience, and we completely understand how frustrating this must be—especially while you’re traveling with your dog. That’s not the experience we want for any of our customers. We absolutely want to make this right. If your order hasn’t arrived as expected, we’re more than willing to help resolve this as quickly as possible, whether that means locating the shipment or arranging a refund if appropriate. Please reach out to us directly at [email protected] with your order number so we can look into this immediately and work on a solution for you. Our support team is here to help, and we’re committed to fixing this. Thank you for bringing this to our attention—we truly hope to turn this around for you. — The Selene Team

Response from Get Selene· Feb 7, 2026

Hi Tatiana, First, we truly appreciate you taking the time to share your experience. We’re really sorry to hear that this felt frustrating and disappointing — that’s never the experience we want for any of our customers. We understand how upsetting it can feel when expectations around shipping and product updates don’t align the way you hoped. The release of the wireless version was not intended to mislead anyone, and we sincerely apologize if the timing made it feel that way. That said, we absolutely want the opportunity to make this right for you. Please reach out to our support team directly with your order number, and we’ll personally review your case and see what we can do to properly assist you. Your satisfaction truly matters to us, and we’re more than willing to work toward a fair resolution. We hope you’ll allow us the chance to turn this around. -The Selene Team

Response from Get Selene· Jan 13, 2026

Hi Troy, We’re really sorry to hear about the delay with your order. We completely understand how frustrating this must be, and we want to make it right. Please reach out to our support team with your order details, and we’ll prioritize checking the status of your shipment for you. We’ll do our very best to make sure your order arrives as soon as possible and that future orders are processed more smoothly. Thank you for bringing this to our attention—we truly appreciate your patience, and we’re here to help until it’s fully resolved. -The Selene Team

Response from Get Selene· Jan 1, 2026

Hi Rane, We’re truly sorry to hear that your experience with the Selene fountain didn’t meet your expectations, especially for your mother-in-law and her senior St. Bernard. We completely understand how frustrating this must have been. We’d really like the chance to make this right. Please reach out to our customer service team at [email protected] , and we’ll work closely with you to address this properly and find a solution that works. Your satisfaction is very important to us, and we want to ensure both you and your pup are happy. Thank you for giving us the opportunity to fix this, The Selene Team

Response from Get Selene· Dec 18, 2025

Hi Casey, We’re very sorry to hear about your experience and truly appreciate you sharing your feedback. At Selene, we take every concern seriously and always strive to communicate clearly with our customers to resolve any issues. We understand that returning a product can be frustrating, especially when it doesn’t work out for your pets as hoped. Our team has been in touch with you multiple times to provide guidance, offer solutions, and clarify your refund options according to our policies. We always aim to provide flexible options, whether that’s a refund, replacement, or additional support to ensure our customers feel taken care of. We value every customer and their experience, and we are committed to assisting each person to the best of our ability. We’re sorry that this situation has caused disappointment, and we will continue to learn from feedback like yours to improve our services. — Selene Customer Support Team

Response from Get Selene· Nov 21, 2025

Hi Kevin, We’re sorry to hear you feel this way. We’ve actually been in touch with you for the past few days regarding your order, and we’ve already sent you the proof of delivery that the courier provided. We’ve also emailed you again and are currently waiting for your response so we can assist you based on how you prefer to move forward. We’re here to help, and we never want any of our customers to feel unheard or unsupported. Please check your inbox whenever you can so we can get this resolved for you. 🙏🏻 — Customer Support Team

Response from Get Selene· Nov 13, 2025

Hi Courtney, Thank you so much for sharing your feedback. We’re really sorry to hear about your experience. We know how important it is to have a reliable fountain for your fur baby, and we want to make this right. It sounds like you may have received our updated fountain model. We’ve recently made some design improvements to help the pump run more quietly and make cleaning easier, which is why it might look a bit different from your sister’s version. Please reach out to our support team with your order number and we’ll be happy to check your package contents and ensure you received everything that should’ve been included. We truly appreciate your feedback. Every comment helps us continue improving our fountains for pet parents and their furry friends. 💧🐾 Warm regards, Selene Customer Care Team