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4.1/ 5

Great

1,047 reviews

Get Selene4.1Great

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About Get Selene

Get Selene is listed under Pet Stores.

Get Selene (get-selene.com) has 1,047 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.

Also known as: get-selene.com
Website: get-selene.com
Category: Pet Stores
Listed on The Fair Hearing: 2026

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Showing 186 reviews with 1 star · Clear filters

Sep 21, 2026
Warning! It’s not good. It’s horrible.
I have been waiting for over 30 days for a new top to arrive. I was told it would be sent to my address, THE TOP RUSTED BEFORE I HAD USED IT FOR ONE WEEK. Customer service is horrible. The product is not that great. I can’t even get them to return my money with their 365 day money back guarantee.
By Christopher T.
Response from Get Selene· Sep 22, 2026
We’re truly sorry to hear about your experience, Christopher. 🐾 We’d like the opportunity to look into this and help get things resolved. Please reach out to us at [email protected] and reference your Trustpilot review so our team can review the details and assist you further. ❤️ -The Selene Team
Sep 20, 2026
Do Not Buy!
Do Not Buy. The product is okay. But I am being charged a monthly subscription I did not agree to. I bought extra filters and these were sent - one time charge. I continue to get charged almost 70 a month for replacement filters I already bought and received. There was no mention of this during checkout and nothing on the receipt. I have attempted to contact with no response!! Furthermore there is no way to cancel on the website. My next step will be BBB and Chase to report fraudulent charges. And every possible post or review site I will write a review and warn people of this shady business.
By Erica M.
Response from Get Selene· Sep 22, 2026
We’re sorry to hear about the confusion surrounding the filter subscription, Erica. 🐾 We understand how frustrating unexpected recurring charges can be, especially when you believed your filter purchase was a one-time order. We’d like the opportunity to review your order and subscription details and help clarify the charges. Please reach out to us at [email protected] and reference your Trustpilot review so our team can look into this and assist you further. ❤️ -The Selene Team
Sep 19, 2026
I ordered the water fountain and extra…
I ordered the water fountain and extra filters up front. My dog never adjusted to it and I reached out to the company twice to get return instructions. I have yet to hear anything from company on how to return for a refund. On top of that, I got an email saying 'ypur order is on the way' in the subject....nothing else and was charged another $60 that I did not authorized. My original order was #179448. Very disappointed and consider this a scam. Do not purchase thru this company. I've attempted to reach them 3 times....no response to date yet.
By Susan M.
Response from Get Selene· Sep 19, 2026
Hi Susan, thank you for sharing your experience with us. We understand you’re looking for assistance with your order and appreciate you bringing this to our attention. 🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review your request and assist with the appropriate next steps. We’d appreciate the opportunity to assist you, Susan. 🐶❤️ -The Selene Team
Sep 19, 2026
Ordered on September 05,2026
Ordered on September 05,2026 Received virtually no communication after they took payment. It is now September 19,2026, miscellaneous items arrived, no fountain. Searched emails that claim all was shipped on September 9. The fountain supposedly is about 6 miles from my home since September 9. Called the customer service number AI says it is being processed, call back in a few days. They claim it can be tracked on Shop, yet it does not show up on my account. In today's world if your shipping and communication is bad you will never survive. We only purchased this because we have friends that purchased and had great results with the product and company.
By John S.
Response from Get Selene· Sep 19, 2026
Hi John, thank you for sharing your experience with us. We understand you’re looking for assistance with your order and appreciate you bringing this to our attention. 🐾❤️ Feel free to email us at [email protected] with your order details and reference this Trustpilot review. We’d be happy to look into the shipment for you and provide any available updates. 🐶❤️ -The Selene Team
Sep 19, 2026
Unable to contact anyone
Unable to contact anyone! Left multiple messages no response. They'll leave the same generic comment below telling you to send leave a message @ info.... Where do the think everyone complaining is leaving their message??? @ info.... Don't purchase! you will be locked into a subscription. I have no idea how it happened. Ahhhh!
By Gumby
Response from Get Selene· Sep 19, 2026
Hi Gumby, thank you for sharing your experience with us. We understand you’re looking for assistance with your account and appreciate you bringing this to our attention. 🐾❤️ Feel free to email us at [email protected] with your order details and reference this Trustpilot review. We’d be happy to look into this for you and help clarify the details of your account and subscription. 🐶❤️ -The Selene Team
Sep 18, 2026
No communication
Ordered on the 13th, marked complete on the 14th, order not found on site, and emails on the 15th and 16th have been completely ignored. Edit 9/19/26: I’ve been refunded after disputing charges.
By Mark G.
Response from Get Selene· Sep 19, 2026
Hi Mark, thank you for sharing your experience with us. We understand you’re looking for assistance with your order and appreciate you bringing this to our attention. 🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review your request and provide an update on your order. 🐶❤️ -The Selene Team
Sep 18, 2026
I'm out 103.oo dollars I've contacted …
I'm out 103.oo dollars I've contacted this co many times they claim order is being delivered gives some bogus tracking number contact your bank and let them know all about it get my money back Do NOT buy from this company
By steve H.
Response from Get Selene· Sep 20, 2026
Hi Steve, thank you for sharing your experience with us. We understand you’re looking for assistance with your order and appreciate you bringing this to our attention. 🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review your request and provide an update on your tracking information. -The Selene Team
Sep 18, 2026
Total scam!
Total scam!! Dont do it!! Im totally regretting it! My dog wont touch it, it creates a HORRIBLE smell under the lid after the 1st day. I requested a return MULTIPLE times an somehow im signed up for a subscription for filters when i have 10 im trying to return! No reply from the company for weeks now. 😡
By ashley N.
Response from Get Selene· Sep 20, 2026
Hi Ashley, thank you for sharing your experience with us. We understand you’re looking for assistance with your order and appreciate you bringing this to our attention. 🐾❤️ Please email us at [email protected] with your order details and reference this Trustpilot review. We’ll prioritize your case and have our team review your request and assist with the appropriate next steps. -The Selene Team

Get SeleneReviews of get-selene.com

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About Get Selene

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Get SeleneReviews of get-selene.com

Rating distribution

What customers rate

Get Selene reviews

Warning! It’s not good. It’s horrible.

Do Not Buy!

I ordered the water fountain and extra…

Ordered on September 05,2026

Unable to contact anyone

No communication

I'm out 103.oo dollars I've contacted …

Total scam!

About Get Selene

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

Get Selene reviews

Warning! It’s not good. It’s horrible.

Do Not Buy!

I ordered the water fountain and extra…

Ordered on September 05,2026

Unable to contact anyone

No communication

I'm out 103.oo dollars I've contacted …

Total scam!