Is everything ok
Is everything ok
By NIURCA
Response from Gen Mobile· Apr 23, 2026
Thank you for the five stars. We appreciate the support! We are doing well and are here if you ever need anything with your service. Have a great day!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 163 reviews with 5 stars · Clear filters
Is everything ok
By NIURCA
Response from Gen Mobile· Apr 23, 2026
Thank you for the five stars. We appreciate the support! We are doing well and are here if you ever need anything with your service. Have a great day!
Love me phone and the service
By customer
Response from Gen Mobile· Apr 23, 2026
Hi there! We're so happy to hear that you are having a positive experience with Gen Mobile. If you have any questions or concerns regarding your service, you can reach out to us by dialing 611 on your Gen Mobile device.
I get reception everywhere I go so far. And the sound quality for a phone is great. I honestly don't know of anything that could be done to make it better. Don't change anything please. Leave it the way it is. You know the old saying " don't fix it if it's not broken"
By RONNIE
Response from Gen Mobile· Apr 23, 2026
Hi Ronnie, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Great ! Serving
By LAVONNA
Response from Gen Mobile· Apr 23, 2026
Hi Lavonna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I only use my phone for emergencies, but it’s good to have it and it works perfectly fine
By Maria J.
Response from Gen Mobile· Apr 22, 2026
Hi Maria, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Good phone good service.veey happy w co.
By HARRY
Response from Gen Mobile· Apr 22, 2026
Hi Harry, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
It was very quick and easy for me to get a phone through your plan. I have not had any issues with the phone or the service. Thank you so much for helping people like me to be able to have phone service with zero monthly payments. Again, Thank you!
By Debra
Response from Gen Mobile· Apr 22, 2026
Hi Debra, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
First, I have a free phone. No bill every month. I received clear service on my phone. Never any drip calls. I enjoy my service.
By Valued C.
Response from Gen Mobile· Apr 22, 2026
Hi, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.