No complaints
No complaints, good service
By customer Barbara R.
Response from Gen Mobile· Mar 6, 2026
Hi Barbara, Thanks so much for the amazing review! We're here if you need anything.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 163 reviews with 5 stars · Clear filters
No complaints, good service
By customer Barbara R.
Response from Gen Mobile· Mar 6, 2026
Hi Barbara, Thanks so much for the amazing review! We're here if you need anything.
I set the new phone up before Christmas. I haven’t had one single issue with the phone OR the service since I received it! Great for ‘tween’s first cell phone… Also great to share its hotspot when necessary!
By Christina K.
Response from Gen Mobile· Mar 6, 2026
Hi Christina, thanks for sharing! We're glad to hear the setup went smoothly and that both the phone and service have been working well.
great phone good service
By Venus M.
Response from Gen Mobile· Mar 6, 2026
Hey Venus, really appreciate the awesome review! We’re here to help if you need anything.
I have no issues making a call,receiving,having service,etc. excellent
By Victoria D.
Response from Gen Mobile· Mar 5, 2026
Hi Victoria, Thank you for the great review. We’re thrilled to hear everything is working smoothly for you.
Customer Service is Better Than Most. No Complaints
By Michael D.
Response from Gen Mobile· Mar 5, 2026
Thank you, Michael! We’re so glad to hear our customer service is standing out. We appreciate your feedback!
The phone is great when I get signal but I get spotty signal and my battery runs hot
By JEANETTE
Response from Gen Mobile· Mar 5, 2026
Hi Jeanette, We understand how frustrating it can be when your phone isn’t always performing as expected. Our team can reach out to provide tips and guidance to help you get the best experience possible.
I can trust that I have a reliable phone anytime I need it.
By KIMBERLY
Response from Gen Mobile· Mar 5, 2026
Hi Kimberly, We’re thrilled to hear you trust your phone to keep you connected! Thanks for sharing your experience.
Good service
By ANDREA
Response from Gen Mobile· Mar 5, 2026
Hey Andrea, it’s awesome to hear that you’re enjoying our service! Thanks so much for your review.