Just a quick fix phone when we needed…
Just a quick fix phone when we needed it.
By Michelle
Response from Gen Mobile· Mar 30, 2026
Hi Michelle, thanks so much for the great review. We’re glad the service was there when you needed it.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 163 reviews with 5 stars · Clear filters
Just a quick fix phone when we needed it.
By Michelle
Response from Gen Mobile· Mar 30, 2026
Hi Michelle, thanks so much for the great review. We’re glad the service was there when you needed it.
Good service
By MARY
Response from Gen Mobile· Mar 27, 2026
Hi Mary, thanks for your review. We're glad to hear your experience with Gen Mobile has been smooth so far. We're always here to help if you need anything.
Free service and good customer support
By Brandon H.
Response from Gen Mobile· Mar 27, 2026
Hi Brandon, thanks for your review. We're glad to hear your experience with Gen Mobile has been smooth so far. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Coverage everywhere good amount of data...
By MELISSA
Response from Gen Mobile· Mar 27, 2026
Thanks for the great review Melissa! We're here if you ever need help with anything.
Could use an updated phone because this one dies quickly but other than that its perfect for me.
By TEREN
Response from Gen Mobile· Mar 26, 2026
Hi Teren, we appreciate your review! We’re glad it’s been a great fit overall. Our Lifeline phones are designed for essential use (calls, texts, and light browsing). Our team can also take a closer look at the battery, and upgrade options are available if you’re looking for more performance.
The set up of the phone was very easy. I can hear really well when I receive calls. I haven't had any problems using this device at all.
By PAULETTE
Response from Gen Mobile· Mar 26, 2026
Hi Paulete, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Greta company and service!
By BETHANY
Response from Gen Mobile· Mar 26, 2026
Hi Bethany, Thanks for your review. We're glad to hear your experience with Gen Mobile has been great so far. If you ever need us, we're always here to help.
Works great no problem since I became a member
By MARGILA
Response from Gen Mobile· Mar 26, 2026
Hi Margila, thanks for the great review! I'm happy to hear everything has been going well. We are here if you ever need anything.