Customer service
The people are very nice
By HAROLD
Response from Gen Mobile· Apr 14, 2026
Hi Harold, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 163 reviews with 5 stars · Clear filters
The people are very nice
By HAROLD
Response from Gen Mobile· Apr 14, 2026
Hi Harold, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
It works great for my kid
By Candace A.
Response from Gen Mobile· Apr 14, 2026
Hi Candace, Thanks so much for the great review! We're really happy to know that the service is going well for your child. It's super important to us to offer reliable and affordable connectivity for families.
It's just all around great phone the camera could be a little better but other than that the phone is pretty good one appreciate the business and the great service thanks again
By JEFFREY
Response from Gen Mobile· Apr 14, 2026
Hi Jeffrey, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Everything is great so far good service and great customer service
By Natalie
Response from Gen Mobile· Apr 14, 2026
Hi Natalie, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Monthly availability of mobile device
By FRANCES
Response from Gen Mobile· Apr 14, 2026
Hi Frances, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
So far it's working quite well , the phone is made very cheap and is slow and limited. But the service is good
By JEFFREY D.
Response from Gen Mobile· Apr 14, 2026
Hi Jeffrey, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Making me feel safe and comfortable
By SANDRA
Response from Gen Mobile· Apr 3, 2026
Hi Sandra, thank you for your five-star review! We’re glad to hear Gen Mobile makes you feel safe and comfortable. That’s always our goal, and we truly appreciate you choosing us.
Reliable service
By CARLOS
Response from Gen Mobile· Apr 3, 2026
Hi David! 🎉 Thank you so much for choosing GenMobile as your service provider. We truly appreciate you and are excited to have you with us. If there’s anything you need or any questions come up, we’re always here to help!