Good service
Good service,I'm so grateful for the service
By TRACEY
Response from Gen Mobile· Apr 16, 2026
Hi Tracey, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 163 reviews with 5 stars · Clear filters
Good service,I'm so grateful for the service
By TRACEY
Response from Gen Mobile· Apr 16, 2026
Hi Tracey, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
У вас чудовий звʼязок. І ми дуже вдячні вам за вашу роботу. Компанія чудова , і допомогли нам з підключенням.
By VASYLYNA
Response from Gen Mobile· Apr 16, 2026
Hi Vasylyna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I was stuck on the side of the freeway and I had to call a tow truck. The service was reliable.
By DINA
Response from Gen Mobile· Apr 16, 2026
Hi Dina, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
To be honest the phone won't stay charged after 2hrs and is very slow
By LORI
Response from Gen Mobile· Apr 15, 2026
Hi Lori, We are sorry to hear that you are experiencing issues with your device. The Lifeline phones that we offer at no charge are designed for basic functions such as calls, texts, and light internet browsing, but we understand that sometimes you require additional features. We also provide affordable upgrade options. Please give us a call so that an agent can help you find the best fit.
My last customer service experience was okay I'm just waiting on my information to track the phone and the SIM card
By FREDDIE
Response from Gen Mobile· Apr 15, 2026
Hi Freddie, we want to ensure our customers receive the best experience with our agents, please call our customer service team for order updates.
Because I can call anywhere and don't drop calls
By SHEILA
Response from Gen Mobile· Apr 15, 2026
Hi Sheila, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Doing very well but need to offer more 5G smart phones which I need very much for my cellular phone needs
By JOSHUAWAY
Response from Gen Mobile· Apr 15, 2026
Hi Joshuaway, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
The phone is great. High speed internet and great phone service.
By SABRINA
Response from Gen Mobile· Apr 15, 2026
Hi Sabrina, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.