General RV CenterReviews of generalrv.com

I wish I could leave a “0” rating! We drove 8+ hours to deal with this location and put a deposit on a motorhome before we left. Although our sales consultant was great, the motorhome was “sold” by another salesperson due to a cash offer on our sales consultants day off. We were never contacted until after the fact by the sales manager (Tom P.), who was rude and covering his tail since the fact that there was a contract on the unit already. No chance we would ever buy from General RV, or recommend them to anyone else. We have called the General RV corporate office and also, since we have followed Matt from Matt’s RV Reviews for quite some time and took the trek to General RV in Ocala because of his videos, we tried to contact Matt back, as we spoke to him by phone on the day of contract signing. We have not heard back from anyone. Funny thing is, when the cash deal fell through, they had the nerve to call to see if we were still interested. Find a local family RV dealership to deal with and stay away from the likes of General, and other dealership chains, they are all the same, promises, promises, promises, with no true ethics in the sales realm.

This company sells garbage and doesn't stand behind it. Purchased a 2023 Wildwood Platinum and had issues from the beginning, rock panels separating from the walls due to sealant not put on properly. Roof leaks, saw dust in vents...etc. These guys are worse than used car salesmen, stay clear of the Wixon business for sure!

Clarkston Mi general RV I will never buy from them again. They sell you on a service package. Then they charge $225.00 per item just to look at it. Need a latch fixed $225.00 to look at it. Need a screen fixed $225.00 to look at it. Fridge falling out of the wall $225.00 to look at it. Then they will let you know if it’s covered

One star is one star to much, did I ever get ripped off after buying my fifth wheel I was given a parcel walk through then taken away to sign papers they rush you out real fast, lunch time your on your own, 14 items the dealer ignored. Called service no one calls you back no one responds to your emails, not crying the blues but I’m a disabled veteran I have a heart condition that cannot be fixed due to the viet nam war I can’t do my own repairs my self, in closing I trusted forest river and general RV my mistake.

I would give zero stars if it was possible ,General RV Ocala has had my unit for over five months and have made every excuse known to man why it’s not done. Several times now they have told me all the warranty work was done, when I go and look at the unit nothing has been done. I have reached out to customercare generalrv.com and also Keystone the manufacturer, and still nothing has been done. Garry Martin and Shane Riley can not tell the truth!

Bad business liars stay away

-10 stars - DO NOT BUY FROM THEM OR TAKE IT THERE FOR SERVICE ---- TERRIBLE......their staff doesn't know anything about RV's, their service advisors are paper pushers that are anything from "service-oriented" and they never complete the work fully. We bought a new unit in October 2022 -- I have been back SO many times for them to "document" issues and then "submit for warranty work" and then finally to "get it fixed"......they are so disorganized and literally the management folks hide when customers come in the door and have a complaint. THOR and other brands should be ashamed to even have their name on their brands. And not just me....as I sit around for hours waiting for 10-minutes fixes to be made I talk to the other customers waiting -- everyone has had the same experience since the day they opened. they have now held my RV hostage waiting to get it "in-bay" for the last 14 weeks......Terrible.....just Terrible.....no return calls, no return emails, new services advisors every few weeks....BEWARE !!!!!

Bought $200,000 Super C from Gen RV of Ocala in August 2023. It is now January 2024 and we have not had a single day of usage. All these reviews are too kind. This company is sick from the top down with no moral compass. You must be a great liar to even work there. One time they kept the RV for 40 days to do 3 hours of work (none required parts). 1 hour was to change two fuses. At some point, this company needs to be denied RV's to sale from manufactuers. Gen RV is greatly harming all makers of RV's. Please avoid Gen RV's poison.