Underwhelmed, disappointed and sad...- WORKING WITH Ernie
After reconnecting with my high school sweetheart 30 years later, we searched diligently for a unique, original piece to symbolize the magic of finding each other again.....I'm fairly knowledgeable about gemstones and knew what I wanted in a ring. I'd admired an untreated, flawless sapphire for a long time on this site but it always was listed as "on hold". I was thrilled to have the stone released for purchase after contacting the site to inquire about how long it would remain on hold! I ordered my ring set in rose gold in a setting with half a carat total weight of princess cut accent diamonds. The ring was shipped timely and received well- packaged. Upon opening the box I was completely underwhelmed with the ring. The center stone is pretty but looks to be nowhere near a carat (it was listed as .99). The setting itself is very light, very thin, very unsubstantial.....and looks "cheap". The prongs of the shared prong setting are all rose gold.....very little contrast as would be with white gold prongs and head for center stone and accent stones. The accent stones were listed as .54 carats total weight and again, it looks like considerably less. I desperately want to adore this ring and be proud to display it on my finger but overall I'm just sad and disappointed at the result. The site is very easy to navigate. The selection was great and I enjoyed the interactive process of picking out my stone and setting. The gentleman who responded to my e-mail inquiring about the "on hold" status of the sapphire was informative, pleasant and responsive timely. I've no plans to return the piece - I've waited 30 years to be reunited with the love of my life.....this is the ring we designed together and this is the ring I'll wear....but I'd be lying if I said I absolutely love it because I don't..... 7/3/2017 I've spoken with Ernie who has been very helpful in providing education regarding the density of sapphires vs. diamonds. Moving forward, I now understand that a 1ct. sapphire will look smaller than a 1ct. diamond - I've appreciated the education provided! Ernie is repairing a prong on the ring and has been incredibly accommodating and helpful. While my new husband and I were initially committed to keeping the piece we designed together originally, we are discussing the benefit offered by GemsNY to "Trade Up" and may inquire about designing a piece we're happier with.
By Jodi B.
Response from GemsNY· Mar 27, 2017
I’m sorry you aren't 100% satisfied with your order and didn't reach out to us so we could address your issues. We would have guided you to take advantage of our generous 30-day return period to exchange or return the item. I would like to address your issues as it will be helpful for future customers. Regarding the size of the sapphire you selected, our education section and carat weight popup on the product details page guides customers to focus on measurements and not carat weight of a gem, given that color gemstones tend to be cut deeper than diamonds. For this reason the same carat weight sapphire will appear smaller – i.e. your ~1ct. sapphire measures ~5.8mm across, while a 1ct. diamond would measure ~6.5mm. The ring you selected has a solid band and the band was 2.4mm wide (which is average width for a women's ring) as listed on the website. A wider ring will have more weight. Unfortunately, 14K is a lighter metal than 18K and platinum, which we can exchange for you if you would like. We do offer two tone rings for the ring style you chose, however you elected to have the ring created in one metal. Thank you for the compliments regarding the ease of use of our interactive site, the selection we offer, the service of our staff, our shipping & packaging, and our timeliness. We have attempted to connect with you to rectify these issues. Unfortunately, we have not heard back. If you would still like to make some adjustments to your ring, please contact us at [email protected] or 888-436-7692.