Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
175 reviews
GemsNYSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GemsNY is a New Jersey based fine jewelry and gemstone retailer specializing in natural gemstones, diamonds, and beautifully crafted jewelry. With a commitment to quality, transparency, and customer satisfaction, GemsNY offers a wide selection of precious and semi-precious gemstones, including sapphires, rubies, emeralds, tanzanites, aquamarines, and many more.At GemsNY, customers can explore an extensive collection of loose gemstones, engagement rings, wedding bands, earrings, pendants, and other fine jewelry. Our customization options allow customers to create personalized pieces by selecting their preferred gemstones, settings, and designs.We believe that buying fine jewelry should be a transparent, enjoyable, and confident experience. That's why we focus on providing detailed product information, competitive pricing, and personalized customer support throughout the purchasing journey.Whether you're searching for a timeless engagement ring, a meaningful anniversary gift, a rare gemstone, or a unique piece of jewelry, GemsNY strives to make every purchase special.Our mission is to make exceptional gemstones and fine jewelry accessible while maintaining high standards of craftsmanship, authenticity, and service.Discover beautiful gemstones, create something uniquely yours, and shop with confidence at GemsNY.com, where quality, value, and personalization come together.
GemsNY (gemsny.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 155 reviews with 5 stars · Clear filters
Super user-friendly website. I was able to choose my stone, and basically create my ring. I had to speak to a customer rep about shipping details, they were easily reachable and very helpful. Fast shipping. Great experience. Love my ring.
By Gabriela A F.
Great communication with owners,exactly as the photo on web site,would buy from again.
By Mario P.
The ruby I ordered was as described! Fast shipping and free return that I did not take advantage of.
By teacher L.
The service is excellent. Shipped & delivered when expected the sapphire is lovely. Would definitely recommend GemsNY
By Angelo Z.
1st time on line buyer of jewelry I spoke with Ernie by phone felt very at ease with our conversation He Told me if I was unhappy with my purchase I would be able to return it for a full refund The piece came in and I was Very Happy will definitely use him again in the future
By Dynamic Real Estate, I.
We found the service, expertise, and ultimately the product to be "flawless."
By STEVE
Great service, if you have idea about what you need, you just need to choose the best gem to apply (my order was a ring)
By Gianluca T.
I ordered an emerald ring with a yellow gold solitaire setting off the website. It arrived on time and looking as I had expected it would, except that the font on the inscription was a little too small to read. I realize the size of the ring imposes some constraints, but it would be nice to have some way of judging the size of the font relative to the rest of the ring in the online preview before buying. The other aspects of the UI, such as the search options, the images of the gems, and the scale image relative to a supposedly typical human finger are all extremely helpful. Also, while working out the size of the ring, I chose a size that would fit snugly around the recipient's ring finger at the place where I expected the finger to sit. I did not take into account that it needed to pass over a knuckle that is a little thicker than that. This was my mistake, but a warning in the sizing guide would be helpful.
By Adam C.
