Geartrade.comReviews of geartrade.com

Its a rip off. I sent in over $4000 worth of clothing and gear and I got $76 for everything. They took months to list the stuff and then they donated the rest of the stuff that didnt sell. They need to be shut down, its a total scam.

I purchased an expensive tent from gear trade, advertised as a top-end model from Big Agnes. However, soon after I made the purchase, I noticed that some of the pictures didn't line up with listed tent. Sure enough, once the tent arrived it was a much older and lower-end model which I never would have bought. To their credit, Geartrade immediately offered to take the tent back for a full refund. Normally I would assume this is an honest mistake, but this tent has the exact model name written in large letters on the side. Of course, this portion of the tent wasn’t shown in any of the pictures they provided. It’s hard for me to think this wasn’t somewhat intentional, and at the very least Geartrade is not inspecting its items as thoroughly as they claim. So, I sent the product back. It has now been a week since it arrived back at Geartrade, and I have not received a refund or any communication. They may have a return backlog, but a full week is a bit much! At least they should tell their customers when to expect a refund, leaving me in the dark like this makes me think I’ve been scammed. If a refund is not issued within two weeks of them recieving my return, I will take the matter up with my bank. So in summary: I ordered an egregiously misrepresented item on Geartrade for a premium price, and when I realized what had happened gear trade agreed to take it back for a full refund. I sent it back and it arrived at their warehouse a full week ago, and I haven’t received a refund. I’m beginning to wonder if I’ve been scammed. What I wish Geartrade would do: Properly inspect their items, communicate with their customers about returns, and make at attempt to organize their business. UPDATED: I just received a refund and they listed the item again, with the exact same incorrect listing. It is now clear to me that this company is attempting to scam customers who don't know that the tent is misrepresented. I highly caution against dealing with geartrade.

Terrible experience. Took them 6 weeks to receive and load my items on their site, then they take over 50% of whatever you're trying to sell your items for. Would not recommend. -5 out of 5 Stars.

Parasites. Come on guys, you know what you are doing is wrong. I think buying gear is pretty safe but you are better off donating your old gear to a good cause then let these guys make a fortune off of it.

I'm only giving one star because there isn't an option for negative stars. This company is a parasite and I will never use there service, buy from them, or support there business in anyway. Any company that would take over 50% of your sell is pathetic. Along with other reviews the way they mislead you with pricing is horrific and a disgrace. Basically all I can say is please never use this company and I can only hope anyone involved rots in hell and has a slow and torturing demise. Again with all due respect F&C$ these scumbags!

Geartrade has a very vague Pricing Policy that allows them to change your agreed-upon price whenever they want, without notice. I initially agreed to sell a pair of $250 bike shoes on their site for $125. After just over 6 months, they sold the shoes for $37 which netted me just $9.79. At no time did they notify me of any price change. When I reached out to them they said that, "After the initial 30 days of a Consignment item being listed, the price is reduced on a weekly basis to maintain pace with the depreciation of the item." Nowhere is their Pricing Policy does it state such practice. What it does say is, "Geartrade may decrease the price based on market conditions, demand, and seasonality." Although this broad statement questionably covers the aforementioned practice, this is completely misleading. No way would I have agreed to terms that depreciated my shoes by ~14% a month after listing for just 30 days. If this is standard practice for all gear consigned to their site, they should state so clearly. I am very unsatisfied with my experience and although I love recycling gear back into the stream, I assure you that I definitely will never do so with Geartrade again.

Stay away!!! Aweful experience with an order from Geartrade. They sent a completely wrong item in a correct box. To me, this means that there was a customer return (to Backcountry) and the customer scammed them or this was a parts takeoff from a compkete bike. Either way, no one confirmed that the product in the box was legit. Extremely frustrating! They sent a return label and I am waiting for my refund which they say they will send refund when the seller (Backcountry).Furthermore, their policy states that they don"t pay the seller until the item has been successfully received and accepted by the buyer. This means that you have my money and should refund me as soon as you got the email receipt from Fedex. I will never buy from Geartrade again and I spend a ton of money on outdoor gear. Geartrade is absolutely horrible. I can get an instant refund from Ebay and Amazon Warehouse...

Horrible experience with an order from Backcountry via Geartrade. Listed as the wrong size, no description or even mention of existing extensive and obvious damage to item, days wait dealing with customer service to remedy via email, grossly inadequate reimbursement/refund to keep the item, and inconvenient return shipping method (different than the method shipped). This company is far behind the times of ecommerce and should be avoided at all costs. There are plenty of other online stores to choose from.