Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
302 reviews
GearLaunchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 168 reviews with 5 stars · Clear filters
My order arrived on time and customer service was quick to respond with updates. The t-shirts are sized to fit and they are awesome! I highly recommend them :):)
By Dana E.
Response from GearLaunch· Jul 15, 2024
Hello Dana, Thank you for the review! We're glad you enjoyed your purchase. We hope to be of service in the near future. Best, GearLaunch
I inquired about my order on trying to get a tracking number. The response was very quick. Followup to ensure I had any issues with my order.
By David B.
Response from GearLaunch· Jul 12, 2024
Hello David, Thank you for your review and your trust! We hope to be of service in the near future. Best, GearLaunch
Had a problem receiving an order. Despite having the tracking number, no one seemed to be able to locate it. UPS and even the local post office gave me the run around for over a month. Finally I contacted the company and they promptly gave me a replacement, I had it withing 1 week. Had the post office did a better investigation and realized it was not on the truck, I would have notified them earlier. I could have got the run around but I did not. Totally satisfied with their response and the mug. Would not hesitate to order from them again.
By Amy E.
Response from GearLaunch· Jul 12, 2024
Hello Amy, Thank you for the 5-star review! It's great to know that our Customer Service team was able to solve your problem easily as that is what we strive to do every day. We hope you enjoyed your purchase. Regards, GearLaunch
Had a problem with my order where one of the shirts was not available. Dana in customer service was helpful in assisting me with my questions, in ordering a new shirt, and issuing a partial refund ( new shirt was a bit cheaper). I would do business with this company again!
By Mandi J.
Response from GearLaunch· Jul 10, 2024
Hello Mandi, Thank you for sharing your positive experience working with Dana! We hope you enjoyed your purchase. We look forward to being of service again in the future. Regards, GearLaunch
I had a question about the ship I serviced on, they got back to me the next day. I ordered a mug, they keep me informed about it. When it was made and the shipping date.
By Robert B.
Response from GearLaunch· Jul 4, 2024
Hello Robert, It's great to know that our Customer Service team kept you informed about your order! Thank you for the review. Enjoy your purchase! Regards, GearLaunch
My experience was more then I expected the mugs were safely packed great. And I will continue to look forward to shopping with your company soon.
By Darlene L.
Response from GearLaunch· Jul 4, 2024
Hello Darlene, Thank you for the 5-star review! We look forward to being of service again in the future. Best, GearLaunch
Product is great. My husband absolutly loved the design. Customer service was outstanding. I contacted them about the shippment. It arrived bit late due to Holidays.. For certain will recomend them to my friends. It was very unique gift!
By Nadia M.
Response from GearLaunch· Jul 4, 2024
Hi Nadia, Thank you so much for your review! We're happy your husband loved the design. Best, GearLaunch
Great product, quality of shirt was unbelievable great , great team to work with and order from
By nathan manspile J.
Response from GearLaunch· Jul 4, 2024
Hi Nathan, Thank you for the 5-star review! Best, GearLaunch
