GearBunchReviews of gearbunch.com

Response from GearBunch· Jun 14, 2020

Hi Jerry, there have been two orders placed with Gearbunch under the name Jerry Jones, Order 50691 placed on the 10th July 2018, which was delivered on the 17th July 2018 and Order 54652 placed on the 17th September 2018, which was delivered on the 25th September 2018. There has not been any contact with our support team to advise you did not receive your orders back in 2018. If you have recently placed an order under a different name, could you please contact our support team, [email protected] so that they can assist you with the status of your order. P.S Sorry Jerry, your review is under a different name to the name your order was placed under. Our support team has been in contact with you regarding your order 81027

Response from GearBunch· Jun 9, 2020

Hi Cara, there are no order in our system with the first or last name "Cara" since 31st December 2019. There also has not been anyone contact our support team with the name Cara. If you could contact our support team [email protected] they will be able to assist you.

Response from GearBunch· Jun 8, 2020

Hi Elizabeth, All Gearbunch products are printed, cut and sewn on demand, and due to the COVID19 workplace safety restrictions, there have been delays with the usual production times. Email updates have been sent to customers, and our customer support team has been responding to the emails regarding your order 81057. You have not advised in either of your emails sent to [email protected] that you would like your order cancelled and refunded.

Response from GearBunch· Jun 5, 2020

Hi Barbara, our support team has been in contact with you regarding this matter. The Capris you sent photos of were delivered to you on the 11th January 2019. They were not part of the order you placed on the 11th April and received on the 30th April 2020. You contacted Gearbunchfor the first time on 3rd May 2020, almost 16 months after receiving the Black and White Honeycomb Carbon Capris, to advise there was a small hole in the seam. If you had recently received an item with a faulty seam, Gearbunch will gladly replacement the item. but the product you are referring to and sent photos of, you have owned and worn for more than a year.

Response from GearBunch· May 25, 2020

Hi Joel, With all Gearbunch products printed, cut and sewn on demand there has been delays with production and shipping times due to COVID19 safe workplace requirements. We sincerely apologise that this has caused delays with customers receiving their orders. Updates have been emailed to customers regarding the delays. Our customer support team did respond to the 2 emails you have sent (20th and 23rd May). The replies may have gone to your junk mail folder? Again, we apologise that there are delays from our usual production times and for the inconvenience this has caused.

Response from GearBunch· Apr 13, 2020

Hi Sabine, we are sorry to hear you have not been receiving the emails advising of the shipping details for your order. I have resent the shipping confirmation emails to you, it may have gone to your junk mail folder. Your order is on the way, having passed through customs in Germany. http://parcelsapp.com/en/tracking/LY008202406LV There have been some delays with ship times due to the impact COVID19 has had on various countries and Easter public holidays, and we apologise for any impact this has had on you receiving your order.

Response from GearBunch· Mar 3, 2020

Hi Andrew, Unfortunately your order for Christmas themed leggings, was placed after the date shown on the product page for guaranteed delivery for Christmas 2019. Our customer support team did offer you an exchange of design for the Christmas products you ordered, but you declined the offer. The Gearbunch Returns Policy is limited, due to the fact that all products are made on demand., and this was acknowledge by you agreeing to the Terms and Conditions prior to being able to complete your order.

Response from GearBunch· Mar 3, 2020

Hi Heather, You advised you did not like the fit of the Yoga Shorts, preferring the fit of the Leggings and Capris you have purchased previously. Our customer support team offered you an exchange of product (at no further cost to yourself) or store credit, to which you declined. No products have been returned to Gearbunch. Could you please contact [email protected] with the shipping details for the products you have returned so that the Gearbunch team can assist with having the items located and the matter can be resolved.