GearBunchReviews of gearbunch.com

Response from GearBunch· Jul 26, 2021

Hi Tammy, thank you for your feedback. Gearbunch does get a lot of feedback on the limitations on the Gearbunch Returns Policy, and that it does not allow for refunds or returns for change of mind on purchases, which is why it is detailed on each product page, and terms of service is acknowledged before being able to make your purchase. Your request to exchange the four pairs of capris you ordered to a smaller size has been processed.

Response from GearBunch· Jul 5, 2021

Updated: Hi Farimah we are please that our team has been able to reach a satisfactory resolution for you and you have asked to exchange the size small Capris for the same design in size Medium. Hi Farimah, thank you for your feedback. All orders are shipped from our production facilities in sealed plastic satchels. We are sorry to hear the plastic satchel your capris were shipped in was not intact when you received it and for any concern this has caused you. The photo you sent through to our customer support team does show the black patterned underwear can be seen under the plain white capris you ordered. It is within reason that black underwear would be seen under white leggings. Our customer support team is working with you to resolve your complaint, with the offer of an exchange to a darker printed product.

Response from GearBunch· Mar 20, 2021

Hi Kiri, We are pleased to hear that the products you purchased three years ago from 2018 were fine. When making a purchase, customers have the option to opt in to marketing if they would like to receive discounts and product updates. If you had trouble unsubscribing from the Gearbunch mailing list in 2018, we wish that you had of reached out to the Gearbunch Support team for assistance to be removed from the mailing list. Our support team has never received a request from you to be removed from the mailing lists, or to advise that you had tried to unsubscribe from the mailing list and it had been unsuccessful.

Response from GearBunch· Feb 20, 2021

Hi Rachel, thank you for taking the time to provide feedback on your recent Gearbunch purchase. Our customer support team has been in correspondence with your in regards to try to rectify this situation. From feedback previously received in regards to the limitations on returns, Gearbunch has put the returns policy and instruction on every product page, so that customer see it with every product they view. We would like to point out that your Return Merchandise Authority on your original order, you requested to exchange both pairs of leggings for size small. You did not contact our support team to advise there was a problem with the quality of either of your items, nor did you request a refund. Having received the white leggings, and now knowing they are not lined, you did not request to exchange the white leggings for a darker pair. Since receiving your exchange order in the smaller size the photo you have sent through of the product not being worn, shows the leggings are not see through. The seam is not visible and the eyes of the design are directly at the back of the leggings. The photos you have sent us of you wearing the leggings show the eyes of the design are wrapping around the side of your buttocks and the seam is completely stretched. Our team does appreciate it can cause offence being told that a larger size would be more suitable. You did not lodged a RMA (Return Merchandise Authority) request since receiving your exchange order. We are pleased that there has been no problems with the Dark Pink Camo Leggings

Response from GearBunch· Dec 11, 2020

Hi Windy, we are sorry there was an issue with the sizing of your sports bras from the order you placed in November We apologise for this matter and for any inconvenience this caused. We are pleased to see the replacement order was delivered on the 7th December, and as you have not contacted our support team, there must not have been a problem with the sizing of the replacement items. As per the Gearbunch Returns Policy, if you have been sent faulty items, we just need you to send through some photos to our support team and we can resolve the issue and send a replacement order. There is no need to return damaged or faulty items. The sizing issue with the sports bras is the first time you have contacted Gearbunch regarding an problem with the items you have received. If you had previously had an issue with the sizing of the yoga pants from the orders you had placed in August, September and October, it would have been great if you had contacted us about the issue so that we could have resolved the matter with you.

Response from GearBunch· Sep 28, 2020

Hi Jeanette, we are sorry there has been a problem with the delivery of your order. The replacement order has been shipped #LY015858206LV We can appreciate the frustration the delays with international shipping times due to COVID and now the lost shipment has caused, and we sincerely apologise for this. The details of the replacement order has been emailed to you from our support team. Once the shipment clears customs, it will be picked up by Australia Post for delivery. Update: Hi Jeanette, we are pleased to see that your original shipment has now been delivered. https://track.pasts.lv/consignment/tracking?type=pasts&id=LY008685125LV As advised by our Support team, a replacement order was shipped, and is currently in transit. https://track.pasts.lv/consignment/tracking?type=pasts&id=LY015858206LV Once again we are sorry for the frustration the delays have caused you.

Response from GearBunch· Sep 11, 2020

Hi Janice, thank you for your feedback. We are sorry that your order was heavily delayed due to the restrictions with international deliveries during the height of the COVID pandemic. A full refund was provided, as it was thought the shipment was lost in transit, but we are pleased that your order was delivered on the 7th August

Response from GearBunch· Sep 11, 2020

Hi Barbara, thank you for your review. We are sorry for the delays that occurred during the height of the COVID pandemic, and for the inconvenience and frustration it caused customers. Gearbunch appreciates you continuing to support our business, and am pleased that the order you placed in July did not experience the same delays