garenta.comReviews of garenta.com

Ich bin nachts angekommen und wollte den Wagen abholen vom Antalya Flughafen. Erstens mussten wir warten, weil dieses System irgendwie abgestürzt war. Nach einer bestimmten wurde mit gesagt, dass meine Kreditkarte nicht funktioniere. Darauf habe ich eine andere Kreditkarte gegeben die soll auch nicht funktioniert haben. Aber ich hatte beide Kreditkarten vor 1 Stunde benutzt . Daraufhin sagte mir die Bearbeiterin, dass es wahrscheinlich deren System sei, was nicht funktioniere. Sie haben mir also keinen Wagen gegeben. Ich wollte bar bezahlen. Haben Sie auch nicht akzeptiert so musste ich mit meiner Familie in ein Taxi zur Ferienwohnung fahren. Nächsten Tag meinten sie, dass es automatisch storniert wäre. Es soll 5 Stunden nach nicht Abholung automatisch storniert werden. Somit bin ich ohne Auto geblieben. Meinerseits keine Empfehlung.

Beside reading negative reviews on Trustpilot, I reserved and paid Garenta for a rental car on advance for one day at Antalya. I decided this as highly rated Cizgi car rental company has minimum 4 days rental policy. At many places there were negative remarks regarding Garenta staff rude attitude and unreasonable documentation. After long traveling from Istanbul by bus and settling at hotel, I arrived at the airport and made my way to the Garenta office at the airport parking to collect my rental car. Upon arrival, the staff member told me that I have to go to another desk inside airport arrivals for documentation. It is a long walk in between both places. At last when I reached Garenta desk, the staff behavior as I already read in reviews was very rude. He asked me for my license and Passport. I told him that I have International driving license mentioning complete passport details as well as Country driving license that's why I am not carrying passport with me and it is in the hotel room. But the staff was really very rude and asked me to leave counter. This reminded me about all other reviews which were there on net regarding their deposit scams, some unknown charges on car return and car scratches scams to acquire extra money. Experiencing rude attitude and unreasonable documentation, I realized it is better to ask them for cancellation instead of getting into more trouble after renting. I asked staff about refund of my amount. He mentioned that you will get your return on your credit card from which you paid. I was happy even without getting car that I might be save from their additional scams as in reviews. However, the amount was not reimbursed on my credit card for many days even after sending requests on their website. At last after one week I got a refund with a deduction of 900 TRY on 3500 TRY. So on cancellation they were able to scam 900 TRY for nothing....as I have not even seen their car. Beware of Garenta for any type of car rental. After my experience I can say that all other reviews on net would be definitely legitimate.

4 ay önce online araç kiraladım. Antalya Havalimanı şubesine geldiğimde kredi kartımı kabul etmediler. Yanımda 3 farklı kredi kartı vardı, ancak üçünü de kabul etmediklerini söylediler. Aynı gün, mecburen 2 dakika sonra başka bir araç kiralama şirketine gittim ve aynı kredi kartım hiçbir sorun olmadan kabul edildi. İnsanları neden bu şekilde mağdur ettiklerini anlamıyorum. Hiç profesyonel bir yaklaşım değildi ve çok kötü bir deneyim yaşadım.

Rented 13-15 June 26. One star, because can not leave 0.If you want to be scammed do book with Garenta Sofia. First Garenta Sofia airport is serviced by local scammers - Vadim 1 First - they booked me Volvo SC60, infact they don't have such car at all. Second gave me a VW Tuareg with broken touch screen, so you would struggle to select even a simple radio. Third - they are just SCAMMERS , stay away from them. When I have returned the car they managed to find a tiny chip on the screen and took 2000 EUR for it. Seriously, that chip is probably still there to scum the next customer. Unbelievable, run far away from they, unless you like to be scammed

Very poor experience. Had a poor experience with Garenta in Cappadocia. I was instructed to only refuel at the gas station near the airport, but wasn’t told it wouldn’t be open before my early flight (that they knew of), which made it impossible to return the car with a full tank. I was then charged about $60 for fuel (at about 2x the rate) plus a $40 service fee. What made it worse was the lack of support: there’s no accessible office at the airport when departing, no reliable way to reach anyone on-site, and they weren't picking up the phone either when dropping off the vehicle (apparently you're supposed to just meet a staff member in the parking lot somewhere but no one was there when I arrived). I had to contemplate whether to miss my flight or leave with the key (as no staff at the airport would help either - more a you're on your own situation). When I contacted corporate to explain the situation and request a goodwill adjustment, they were not understanding and refused to help. Better communication and basic accessibility would have prevented the entire issue. My experience really soured on Cappadocia because of them - I would not recommend

Never ever use this service! I booked a car for 5 days planning to spend my vacation travelling near Bursa-Mudanya region. I added only one additional service with two more drivers included + the full available insurance for 14$ a day. What happened next at the office? They added to the contract addition 2000 km for the whole period without letting me know, without even asking!!! So the total amount I paid was finally twice more than planned. They didn't send you any of your booking details before you get the car, only those updates that they made voluntarily offering you just sign the contract quickly. And afterwards you are charged and the told you responsing the official complaint, that you have added this additional mileage package by yourself. I have never experience such a situation before, renting cars in many countries in the world! Total fraud!

I RENTED a car for two days even bought insurance package for two days. At the return of arrival, inspector guy found a little scratch as little as 1CM in length. He blamed me and charged $103 dollars 4400 TL, despite that scratch seems it was there at all times. BE VERY CAREFUL THEİR MONEY MAKİNG STRATEGY İS NOT ONLY RENTİNG A CAR & SELLİNG İNSURANCE PACKAGE. THEY ARE ALSO MAKİNG MONEY FROM EVERY Single SCRATCH $103. So You're are victim & target either it is your fault or not, if you aren't aware of that. Once you RENTED from GARENTA expect every drama you would face on the day of the return. There is ENTERPRİSE UK based company under CarrefourSA Süpermarket with better cars and smiles 😊. Please use that instead of those Pirates.

Achtung hier wird man betrogen !! Achtung Garenta Gaziantep bucht einfach von der Kreditkarte doppelt Geld ab und zahlt es nicht zurück. Staatsanwalt ist eingeschaltet. Achtung Betrug ! Lieber ein bisschen mehr bezahlen und nicht bei diesen Betrügern mieten. Kämpfe nun schon über 2 Monate um mein Geld.