Extremely Disappointed
Extremely Disappointed – Avoid This Company at All Costs I had a terrible experience with this moving company and strongly urge others not to use their services. My move from Florida to New York turned into an absolute nightmare. They were over a month late delivering my belongings, leaving me in an empty home for weeks—thinking it would only take a few days. Numerous items were lost in the move. While the company initially promised to replace them, only one item was ever replaced despite repeated follow-ups. They also assured me I’d receive a refund of over $200 for the delivery delay, but now, over six months later, I have yet to see a dime. Communication was just as frustrating. It would take days—sometimes up to 5—to get a response from the owner, Jeff. I understand that things don’t always go according to plan, and mistakes can happen. But what matters is how a company handles those mistakes. Sadly, this company chose not to take proper accountability for the issues they caused. I have been more than patient with Jeff, and have finally decided it is time to write this review. Save yourself the stress and heartache—do not book with this company.
By Valeri C.