Gadget CircuitReviews of gadgetcircuit.com

I think orders purchased must be delivered on time

I loved the price for the item I was buying. I spent the extra for 2-day shipping and have yet to receive my item a week and a half later. Upon calling, I was told "we are currently out of stock for that item and it will be shipped as soon as we have it in stock." So I missed the event I needed the lens for. What they make up for in price is lost on poor communication and customer service.

They shipped my purchase the same day and the product was as described. But they restricted the shipping instructions to where I could only get my package at my house. I was not allowed to change my delivery time or pick my package up in person. I understand having to sign for an expensive package but they should have allowed me to be able to show my ID to pick it up at the UPS office. I had to take a day off of work in order to be at my house between 9:30am and 12 which was the only time UPS would deliver it. So thanks to Gadget Circuits insane shipping restrictions I had to choose between my package and work. I would never buy from them again because I certainly cannot afford to miss work just to wait on a delivery.

This is a log of my first experience with Gadget Circuit so I'm not sure if its an anomaly or just the way they do business: 7/20 ordered Lumix GX7 camera body for $399. Gadget Circuit charges my credit card. 7/23 contacted Customer service to get status on order. Customer service responded promptly and told me my order was approved and scheduled to ship. 7/23 noticed that the Gadget Circuit website changed price from $399 to $504 with a status of "Available". 7/28 hadn't gotten shipping notice so I contacted Customer service. They informed me that there was a delay in the item and that they would upgrade me to overnight shipping when it arrived. Later that day I received another e-mail from the Customer response team notifying me that my order had been officially upgraded to overnight shipping. 7/30 Noticed that my card had been refunded so I contacted customer service to see what the status of my order was. No response. Website still says camera was "Available". 8/4 Still hadn't heard from Gadget Circuit and they weren't responding back to e-mail. The website still is selling the camera but its been now priced at $528 and still has a status of "Available". 8/5 Called up customer service and they notified me that they cancelled my order. Summary: I'll never know the reason why this camera transaction failed but it appears that this company would rather risk a small hit to its reputation rather than sell a camera at a lower profit or loss.

I will keep it simple and factual: I had to purchase an expensive camera body and lens. Came across their site and saw that it offered the lowest price. Called them thrice (and spoke to different people) to verify that the items were new, were available, and were indeed that price. All looked good, so ordered it on a Friday. The following Monday, I received a refund confirmation from them via email. Surprised, I emailed them, saying I was expecting shipping confirmation. No reply. Emailed them again the next day, no reply. Emailed them a 3rd time the following day, and they finally replied, saying "Unfortunately, this item has been oversold and is no longer available. Because we cannot be sure at this time when, or if, we will be able to re-stock the item(s), your order has been cancelled. We are extremely sorry that we are unable to fill your purchase at this time and we have issued a refund to your account. Please accept our sincere apology for any inconvenience this may have caused you" The website still shows those items as available and in stock. So the bottom line is, don't believe the availability and price on the website. If you are in a rush to purchase, I would strongly recommend that you avoid them. If not, who knows? I haven't done completed a purchase to be able to comment.

I searched the Item that I Purchased from your Web site, it had the Best Price & free shipping. But when the Package arrived, there wasn't an Instruction Manual enclosed! I looked in the Box, where the Item was Shipped, there was none, I look for a customer service number? I found none! I am planning a vacation soon, Having NO instruction Manual is like not having the Camera at All!?!? If the instruction Manual could be sent before I Leave. My Rating might Change!?!?!

My camera came without a users manual but box said there was one included. The company refused to get one for me.

It took two weeks of badgering to get my camera delivered, and I had paid a lot of money for expedited shipping! The price of that was outrageous, but given the overall price, I thought it was worth it. Fortunately, they held up to their promise to refund my shipping cost. I will never do business with this outfit again, regardless of price.