FuuguReviews of fuugu.com

Don't like when your order something and the site keeps asking you to add something else. If I wanted it, I would have order it.

I bought both products for the dishwasher and the washing machine. We used both of them once and it caused both the dishwasher and washing machine to leak all over our house. Return policy and customer service has been terrible. I called and talked to a representative and they said they would send me an email to start the return process that I’ve still not received. I’ve tried two more times since then and one of the representatives just kept trying to get me to buy more product?! The product doesn’t work and they don’t seem care to make it right. Spend your hard earned money elsewhere. 3/12/2024 UPDATE: Fuugu has contacted me and refunded my purchase. I still didn't have a good experience with the product but I'm grateful they ended up giving me my money back.

Like other people commenting here, I saw the ad for the dishwasher cleaner and ordered one package at a fair price. I was navigating the site and considering also ordering one pack of washing machine cleaner- was looking for a price and before I knew it, bam, 4 packages of washing machine cleaner had been added, quadrupling the cost of my order. I tried to undo it. I contacted customer support right away and was told I couldn't cancel part of my order but I could return product, no problem. Well, between the shipping charge to Lithuania and a "restocking fee" of some sort, I'd be throwing good money after bad. I'll keep the stuff, but it's a shame. The dishwashing pods seem to be a good product. The website is either badly set up, without a cancel order option, or a scam, I don't know which. Be very careful when ordering! ***Update*** Fuugu contacted me and made things right, issuing a refund and delivering customer service. I do think the dishwasher and washing machine cleaners are excellent products. I hope they can iron out the kinks with the website.

Pitkän väännön ja useiden sähköpostien jälkeen totaalisesti alussa pieleen menneeseen ostokokemukseeni vastasi Fuugu-yrityksen asiakaspalvelutiimin päällikkö.Hän oli huomannut arvosteluni TrustPilot:issa ja otti minuun yhteyttä.Hän pahoitteli tapaustani ja saamaani kohtelua.Sain samalla selityksen miksi asiakaspalvelijat kohtelivat minua niinkuin kohtelivat. Kyseessä kuulema nuori vasta aloittanut firma. Kiitokset Joan ,että hoidit ymmärtäväisesti ja asiakasta kunnioittaen tapaukseni erittäin hyvin. Sain jopa tilaamastani/maksamastani tuotteesta hyvityksenä rahat takaisin ja lisäksi lahjana tänään tuli upea Hookar keittiöveitsen. Hyvää jatkoa ja menestystä firmallenne ja kiitokset hyvästä asiakaspalvelusta Joan. Olet hyvä esimerkki alaisillesi kuinka asiakasta tulee kohdella. Tuotteiden palautusten suhteen on teillä vielä kehiteltävää, mutta kokemusten myötä varmasti tuokin asia korjaantuu.

Product never showed up! But they called and offered me a full refund. So overall wanted to try the product but couldn’t, but the customer service was good.

Got a call from Fuugu’s head of Customer Care. Very impressed by the follow-up to resolve the over shipping and billing issue. —- Hi Peter, ​ Thank you for your prompt response to our previous email. I sincerely apologize for any inconvenience caused by the unexpected shipping costs associated with returning your order to Lithuania. I fully understand your concerns regarding the price of return shipping, and I apologize for any misunderstanding that may have occurred. While we strive to keep our services as affordable as possible, international shipping rates can be substantial, especially for larger or heavier items. In this particular case, it is necessary for you to cover the expenses of returning the item to our facility in order to proceed with the return process. I kindly request your understanding in this matter. Once again, I deeply regret any inconvenience caused and appreciate your cooperation. If you require any further assistance or have any additional questions, please feel free to reach out to our customer support team. I am always here to provide guidance and support. Thank you for choosing our company, and I look forward to assisting you with the return process.

UPDATE 2: Joan from Customer Service reached out to me. I have finally received a refund, and I appreciate them correcting the issue. UPDATE to address their reply below: I have been in constant contact with your company on a daily basis, and have provided the requested information multiple times. Reviews are my last option as you have ignored my previous requests for a refund and return shipping label. I will happily provide all previous correspondence. I stand by my opinion that your company is fraudulent, unethical, and a complete SCAM operation. I bought into the hype and decided to try their disposal cleaners. After purchasing the disposal cleaner, they immediately offered me a dishwasher cleaner. I thought, "why not". Immediately, like instantly, I realized that they sold me 4 packs not 1 like I thought, and I immediately reached out to their customer service. "Jeff" tried to pitch me at least 3 other items, but then said that he was able to stop the shipment of 4, and reduce it to one. Imagine my surprise when I received an email from "Jeff" the following day stating that the shipment had been processed and could not be stopped. There is no way the shipment took place in the less than a minute it took me to reach out to customer support. I logged onto my PayPal account to discover that they also enrolled me in a recurring shipment. Now, I just want my money back. The shipment arrived. It sits unopened. I will NEVER use a product from this company. They have requested a return for a refund. Fair enough, but I cannot get them to send me a shipping label. Beware of these liars, thieves, frauds, and scammers, and especially "Jeff". I may never get my money back, but I will make it my mission to warn against them on every platform I can find.

I wish I had read these reviews before I ordered! It would have alerted me to watch the order process Very closely. They really need to update their order system, to allow you to see a summary of you order before it is charged. They have made it all good with me though and their customer service following the original issue while ordering has been great! I have not used any of the products yet, will update once I have.