Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
949 reviews
Fuse LensesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fuse offers the best replacement lenses for any brand of sunglasses. Over 50 colors and types of lenses including polarized, color enhancing, and prescription. Easy to install at home. Made in the USA. Custom lenses available. Free shipping on orders over $65.
Fuse Lenses (fuselenses.com) has 949 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 911 reviews with 5 stars · Clear filters
Fuse customer service made ordering my replacement pair of Egmonts incredibly easy. Love this company more every time I deal with them.
By John S.
Response from Fuse Lenses· Mar 4, 2024
We are thrilled that you keep coming back! Thank you for your support.
I had an issue with previous lenses I ordered, I'm not questioning the quality as I wore my sunglasses every day. The combination of heat, cold, sweat, UV, etc just wore them down over time. The customer support I received from Alexandria was amazing. She replied to my issue almost instantly (I thought it was a bot at first, but it wasn't). My issues were sorted out promptly and I couldn't have asked for a better experience. I have recommended Fuse Lenses previously to friends who have older/more expensive frames, and will continue to do so because of this.
By Collin
Response from Fuse Lenses· Feb 27, 2024
Thank you so much for sharing your experience! We appreciate your support immensely!
I ordered the lenses for the incorrect frames. Within 15 minutes of realizing I did, Fuse had already sent me a return label at no cost and began processing an exchange for the correct lenses. I highly recommend Fuse Lenses!!
By CJ H.
Response from Fuse Lenses· Feb 27, 2024
Thank you so much for your review! We truly appreciate your response!
Great customer service
By Derek L.
Response from Fuse Lenses· Feb 20, 2024
Thank you so much for your support! We are happy to help!
Warranty processed so quickly and painlessly. Will never order from another company.
By Keller K.
Response from Fuse Lenses· Feb 19, 2024
Thank you so much for your support! You are truly appreciated!
Warranty Claim .. Service was impeccable.. Super easy & FAST .. in today’s world on complex transactions .. this company is a Breath of FRESH air !!
By Chad Y.
Response from Fuse Lenses· Feb 16, 2024
We are so happy that we could go beyond your expectations! We truly appreciate your support!
I worked the F-35 program as a systems engineer and understand the importance of the lens choice. In this case I ordered the PRO Midnight Blue lenses and found them to be dark. I put in a request to exchange them for the Rose Gold lenses. A Return Material Authorization was generated which covered the shipping cost and an order was also generated for the replacement lenses. The new lenses work great for the Florida sunshine, they are durable (sand tends to wear them out) and they are stylish. Great product and customer service.
By Clinton V.
Response from Fuse Lenses· Feb 15, 2024
I'm so happy to hear that we could find you another set that worked better! If you need anything else, please don't hesitate to reach out. We appreciate your support!
Finally a good customer service experience at Fuselenses.com. I emailed with an address issue and a coupon code issue. Within an hour or so I had a staff member email me back to help. A+ standard for excellent customer service. This a the company you'll want to do business with. Very happy customer.
By Debbie K.
Response from Fuse Lenses· Feb 14, 2024
We're so happy to hear that you had a great experience with Customer Service! Don't hesitate to reach out if you need anything in the future. We truly appreciate your support!
