Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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78 reviews
FurrytailSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An award-winning brand with modern cattitude!
Furrytail (furrytail.net) has 78 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 44 reviews with 5 stars · Clear filters
Our two cats were hesitant at first to use the automatic litter box but grew into trusting it and using it regularly. We appreciate the lack of odor and the tidiness and will be purchasing another in the future for upstairs.
By Jon D.
I’ve owned several smart liter boxes. This one is compact, quiet, easy to clean, and conceals smells. The cats seem to like it and it gives them better privacy than others. We had the Litter Robot for about a year. It’s challenging to clean and it always stinks. There’s just no combination of things that mask the smell. It’s also huge. It broke and the customer service told us we needed to buy a new part for $250. The whole thing cost $500 — no thanks. We decided to try a new brand. I read others reviews and they are right. It’s quiet, smaller, and easier to use than others. The round litter box simply unclips so you can remove it to empty and wash the entire unit. This is a superior design. We also have a Cat Genie connected in the laundry room but it stops working from time to time so this is a fantastic back up.
By Dexter R.
I haven't received my item yet am sure it'll be fine
By Frenchy
Response from Furrytail· Apr 24, 2024
Dear valued customer, We sincerely apologize for the very delayed reply. We deeply regret any inconvenience this may have caused you. To address your concerns, we kindly request you to contact our customer support team at [email protected]. Once we have received your email and reviewed your order information, we will promptly provide you with a suitable resolution. Thank you for your understanding and patience. We value your feedback and strive to ensure a positive experience for all our customers. Best regards, Customer Service Team Furrytail
I ordered a litter box. My cat can’t scratch the litter out to floor it’s so tall, easy to clean . I absolutely love it.
By Clare C.
Ordered online and received the bowl in a timely manner. Elegant design on a cat feeding bowl.
By Tanya W.
Beautiful cat bowls for a fabulous price and fast delivery.
By Cynthia
Like the design!
By Jimindy
Customer service via emails was prompt, courteous, and resolved the problem/question.
By Debra
