fucarebike.comReviews of fucarebike.com

UNACCEPTABLE SAFETY FAILURE – Frame broke while carrying my 3-year-old daughter! The frame of my Fucare Gemini X e-bike snapped at a welded joint near the rear rack — while I was riding with my 3-year-old daughter (13 kg). This is a serious safety hazard. I had issues with this bike from the very beginning, but at least customer service used to be responsive. Now, they are completely ignoring me. This kind of failure should NEVER happen under normal use. It clearly points to poor build quality or a manufacturing defect. It could have caused a serious accident. If you care about your safety or your children’s, think twice before trusting this brand.

I bought a Fucare Libra 750w in 2023 bc i moved and my dog walking business of 17 years starts across town. It was great for 3 mos. First the brakes suck. I had to replace them maybe 8 times since buying it. I ended up installing a Hydrolic system which helped a little. Brakes are a normal issue with e bikes. The problem is THEY DON’T ANSWER PHONE, EMAIL or CHAT. Since i use bike for work i just had to goto a bike shop and take the loss bc i don’t have time to wait for a call that wont come. Also- two weeks ago my display wouldn’t power on when i was leaving for work. I took it into my shop and they won’t touch the electronics bc they don’t have any of the parts that are compatible bc Fucare is all Chinese insides and that’s fine but because Fucare doesn’t answer messaging i had to figure it out myself. In talking with an e bike mechanic, he was able to deduce that it’s the controller, Display and wiring harness. Great! I’ll just order on site. Yay! No. Fucare only has display for sale. I was able to see the type of controller on the site schematics of the bike. So i tried to get it thru other means. I found similar but not quite and my e bike mechanic said i really need to get everything from the manufacture bc the language of the electronics has to match. I finally left a threatening messsge that I’d call the BBB and magically they called me back. Except the guy said the reason it’s not on the site is bc i have to order it directly from him. He asked for my info and then credit card. I first asked “how much is it”? He asked me “how much did you see it for online”? I lied and said i never re saw the price. Then he said “for you i give discount and the more than doubled the price”. Call me crazy but at this point i don’t trust these guys at all and i certainly doubt they care about matching my controller to my bike. The bike is great until you have problems. Unfortunately I’m going to be out over $3000 bc at this point i need to just get a new bike. Even if it gets fixed, I’ll have to go thru this whenever there’s an issue. It’s not worth it. I don’t even know if its worth selling. Prolly not. Fucare sucks so bad. Also i paid for an extended Warranty. Oh and the mechanic said even if we get all the parts, if they didn’t get the correct controller that it could take hours to fix the issue at $100/hr creating an extremely expensive situation. I just need transportation now. Don’t waste your money like i did.

Bought a Gemini X Sport and it came with a bent front fork. Phone number goes to answering machine. Website contact and chat do not respond. Do not buy. There is NO support!!!

I've purchase three of these bikes. 3 of the 6 batteries died within three months. I contacted support and it's a dead end. Phone number goes to voice mail which is never returned. Chats take 2 days for responses and ultimately, when we get close to resolution, they stop responding. Do Not Buy. New batteries are $500, so two batteries for the gemini cost about as much as the bike does and who knows how long those will last. DO NOT BUY!

They do not return calls or emails, I have a gemini x and the battery is faulty. They are non responsive and it is under warranty, avoid at all costs.

Purchased a new charger for my bike as I lost mine and received only half the charger in the box. Have tried reaching out via every form of customer service they have with no response at all. Their phone number goes straight to voicemail and the voicemail box is full so you can't leave a message. No answer via email and no answer via the " Live chat " If I don't receive an answer and a new charger promptly I Will be preforming a charge back on my card and reporting the company to the FTC for scamming customers.

Very Important! Before thinking of buying from FucareBike, please read this Review. They claim that they have a customer service and that they can be reached via phone,text(sms),form on website and e-mail. Here's my experience on trying to reach them for the past 3 days. -Via Phone 1-262-412-0415 , I tried over 50 times in the past 3 days, it either rings and go to voicemail or it goes to voicemail directly ( Their voicemail is FULL so you can't leave a voicemail). -Via Text send several texts for the past 3 days, no answer. -Via the 24/7 service chat they claim is always available.. same thing been waiting for 3 days no answer. -Via the form that I filled on website, same thing been waiting for 3 days no answer. I also tried to reach them on Facebook and Twitter .. and you guessed it.. no answer.

I bought one of the Fucare bikes and it broke down 6 tmes in 3 months. at 3 months the electrical components failed and the hub motor burnt up. Customer service is not with it. and I have nearly given up on repairing the bike and may promise further action. go after them the New York minute way.