Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
8 reviews
Front Line Book Publishing Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Front Line Book Publishing Inc., we are devoted to transforming your aspirations into reality. From the moment you share your manuscript with us, our team of publishing experts is committed to guiding you through every step of the publishing journey.We offer a comprehensive suite of services, including meticulous editing to refine your writing, eye-catching cover design to attract readers, and targeted marketing strategies to reach your desired audience. Each phase of the process is approached with care and precision, tailored specifically to showcase the unique voice and essence of your work. By partnering with us, you gain access to extensive industry knowledge and a dedicated team focused on your success. Let us help you navigate the complexities of publishing and realize your literary vision, creating a memorable and impactful addition to the literary landscape.
Front Line Book Publishing Inc. (frontlinebookpublishinginc.com) has 8 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
8 approved reviews, newest moderated first
Id give this company zero stars. Their lack of communication is horrible. Once their is an issue they dont answer their phone. They lie, and will steal your mo ey. Listen to others on here. I wish I would have. Luckily I just completed a chargeback. Never would I recomend them.
By Barry E T.
I was promised by the point of contact that there would be attention to detail, beautiful illustrations, websites and more. He passed me off to the project manager, who had limited understanding of the end goal. She forwarded emails from her “team” only for us to continue to go back and forth during the editing phase due to numerous errors. I asked a couple of times if AI was revising and editing my script. I began getting multiple calls about paying more than a thousand dollars for an ISBN number to publish my book, when the contract stated the fees were for completion of the entire project to get the book published. The front cover illustrations have been incorrect multiple times even with requests and directions for changes via the phone and email. I am still waiting for a return call from a supervisor.
By Melva B.
Everything was going fine until I left town for a camping trip and was out of cell service so couldn't call or email. I emailed my project lady and the address is now undeliverable as well as the guy who was my first contact. I tried calling the main phone number and was instantly disconnected. I also emailed the info address but haven't heard back from that yet.
By Mika
I had a very disappointing experience with this company for over eight months. It was impossible to get the corrected copy of the manuscript I sent them, which was only 10 pages. The person I spoke with kept assuring me that he was sending something out that day and I never got it. I made the mistake of paying them upfront. They did make a few corrections but ultimately I had to break off with them totally. I would not recommend them.
By Mary S.
The procedure was easy and stress-free thanks to Frontline Book Publishing. Throughout my experience as a first time author their staff was helpful, professional, and accommodating.
By Sophie A.
This company is a scammer! They owe me $150 for something I didn’t approve and they said they sent my money by editing a receipt which I know it was a fake receipt! I hope you feel good with that money and I know you will go bankrupt soon!
By Julie J.
Response from Front Line Book Publishing Inc.· Oct 31, 2025
We’re sorry to read this and take these allegations very seriously. What you’ve described does not match our records — we have no evidence of unauthorized charges, altered receipts, or withheld refunds for the account details you’ve provided here. Please contact our support team directly so we can investigate and resolve this immediately: [email protected] or send us a direct message through Trustpilot with your order number, date of payment, and the payment method used. Once we have that information we’ll escalate to our senior team, verify the transaction, and take appropriate action — including issuing any legitimate refund. We aim to treat every concern fairly and promptly.
Liars. They didn’t do anything they promised. Didn’t design the book cover. Didn’t put us on 20 websites—put us on 1! Nightmare editing process. All AI! Took 7 months to publish. Was promised six weeks by Thomas Marks. No notice at all for launch date—so missed all pre-sale promo & marketing ops. . Was promised a refund for half of what I pad from Chase—who claims he’s the owner. Didn’t happen. That was over a month ago! Have called him, Sarah Thomas, Thomas Marks and the office multiple times a day every day for a month. Lie after lie after lie. These people are liars and cheats. That do not deliver on anything they promise. Run from these liars!! Worst experience of my life dealing with these thieves.
By Jim S.
Response from Front Line Book Publishing Inc.· Oct 31, 2025
We’re sorry to hear about your experience, as this does not reflect the standard of service we aim to provide. Our records do not align with the details shared, and we’d like to review this matter further to ensure any misunderstandings are resolved. Please contact our support team directly at [email protected] so we can look into your case and assist you promptly.
Right from the beginning of the process with the initial phone call to get started revising my book, we were treated with professional respect and courtesy. Frontline understood the horrific problem with the prior company's incompetence. Those original manuscript files they sent into Amazon books were riddle with errors. Sarah W. and her team @FLW went over and above the time and energy used to revise the manuscript. They smoothed over ALL the errors that we requested/required in a timely manner. Sarah even helped to calm my frustration most writers seem to incur. Now that the new edition is live, she and her crew continue to help even after the fact that the job was completed esp.working to deleting the old version listed online along with correcting the listed pricing. Janet and I {my personal editor} highly recommend Sarah and Frontline Writers. Now it is time to celebrate our success with a toast popping a big bottle of Champaigne giving a huge thank you to those who polished our work, James and Janet
By JAMES M.
