Great After sales experience
After buying the harness, which was lovely, it was too big. I have asked for a smaller size which the customer service department are sending. Great response from The Frenchie Shop. Thank you!
By Ms Federica M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
771 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Frenchie.shop : Founded in 2016, we are innovative and creative merchants of the best quality French Bulldog and Pug products with the combination of Frenchie Lovers’ Fashion and Style. We put our passion into what we do, the creativity and innovativeness is part and parcel of our true essence.
Frenchie.shop (frenchie.shop) has 771 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 488 reviews with 5 stars · Clear filters
After buying the harness, which was lovely, it was too big. I have asked for a smaller size which the customer service department are sending. Great response from The Frenchie Shop. Thank you!
By Ms Federica M.
Great customer support. I purchased a harness and leash set; however, upon arrival, it was too big. I reached out regarding an exchange, and they offered a free replacement of a smaller size. Very satisfied.
By Jenn
Great customer support. We ordered a backpack which upon receiving was unfortunately small. I reached out for a refund, and was offered a new bag instead without needing to send the old one back. The new bag came fine and worked perfectly. Thank you!
By Margo G.
The article I ordered for my dog was very nice but it didn‘t suit. I asked for being allowed to send it back. The answer arrived very fast. It needn‘t be sent back and I will get another one in the right size for free. The contact was fantastic and I highly recommend this shop 👍👍👍!
By Roswitha
They really went above and beyond. Products are beautiful. Jacket is cute and leash looks very posh.
By Lory T.
Excellent 10 star service fast efficient as always
By Louise W.
Super helpful have responded very quickly to emails when having issues and have really just gone above and beyond any customer service I’ve ever been in contact with!!! Highly recommend!!
By Maryjane H.
Great customer service and very helpful and accommodating. I highly recommend purchasing. Great quality!
By Teri C.