Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
268 reviews
Free SpinSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.
Free Spin (freespin.com) has 268 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 72 reviews with 1 star · Clear filters
I need refund
By Lakendra T.
Response from Free Spin· May 4, 2026
Hi there, We’re sorry to hear you’re looking for a refund. We’ve located your account, and our team is currently reviewing it. To help speed things up, please reach out to our support team directly, they’ll be able to assist you further and provide updates.
Garbage website. Don't play here. Games suck, verification takes days. and they denied my verification because it was a gift card.
By John R.
Response from Free Spin· May 4, 2026
Hi there, We’re sorry to hear about your experience. Regarding verification, we understand it can feel frustrating, but certain payment methods, such as gift cards, may not meet our verification requirements, which can lead to delays or declines. Our goal is always to keep the process secure and compliant while helping players complete verification as smoothly as possible. If you’d like, please contact our support team and we’ll gladly guide you through the best way to get verified.
Withdrawal has been pending as requested for 4 business days now. Would not recommend playing at this casino.
By DK
Response from Free Spin· Jun 29, 2026
Hello, We're sorry for only just coming across your review and apologize for the delayed response! We hope this has since been resolved for you, but if you're still experiencing any issues with your withdrawal please don't hesitate to reach out to us via live chat or at [email protected] and we'll make sure to get this sorted for you right away.
The kyc takes forever, a lot of back and forth. You give them all of the required documents and they ask for more just to extend the process probably in hopes you will gamble away your winnings. This took 10+ days, then the email I just received said I can expect payment in 5-10 business days lol. Will update if payment comes sooner.
By Michael
Response from Free Spin· Jun 29, 2026
Hi Michael, thank you for your feedback and we're sorry to hear the process felt lengthy. We want to assure you that our KYC verification is a mandatory step required for all players before any redemption can be processed - it exists to protect our players and ensure the security of all transactions. Any additional documents requested during the process are done so to meet these requirements. If you need assistance on any of the steps, please, do not hesitate to reach out!
Was told that KYC verification would take 3 business days..it's been over a week and now customer service is saying they can't provide me with a time frame. I have almost $200 I can't redeem. Who knows how long it will take AFTER KYC verification for my money to deposit to my account. I use multiple different online social casinos and not one has taken more than 48 hours to verify KYC and not more than 3 days to receive my winnings to my bank account. If I EVER get verified and receive my winnings I'll change my review to 5 stars because I did like the game play and referral program. But won't be referring anyone else til this is rectified either I've referred 10+ people already.
By Kelly
Response from Free Spin· Apr 20, 2026
Thanks for your honest feedback, we’re really glad you’re enjoying the games and referral program, and we understand how frustrating this situation feels. After reviewing your case, the delay is linked to a mismatch in your KYC documentation. Specifically, the proof of address submitted is missing required details (CC8033), and we also still need your updated bank details to complete verification. Because of this, the process cannot be finalised within the standard timeframe. Once the correct document showing the full and valid POA information is uploaded, along with the missing details, we’ll be able to complete your verification and move forward with your redemption immediately. We appreciate your patience here, please reach out to support and we’ll guide you directly on exactly what to upload so we can get this resolved as quickly as possible.
This site is a complete scam, they will limit your free spin wins, as well as any redemptions made with free sc of any kind. Don't waist your time🙌 there are hundreds of other sweepstakes sites that aren't greedy scams. As a response to freespins: limiting free wins and free plays is not standard practice across sweepstakes casinos thats a blatant lie and it absolutely does not in any way ensure fair and sustainable play for all players. Its simply a way for scetchy sites to protect them selves from "loosing" money or rather prevent them from having to pay money people won fair and square.
By Trebor
Response from Free Spin· Jun 29, 2026
Hello Trebor, Thank you for your feedback! We'd like to address your first point by highlighting that free spins Cap is standard practice across sweepstakes casinos and is in place to ensure fair and sustainable play for all players. As for the fairplay, all of our games are independently certified for fairness, all outcomes are powered by Random Number Generators (RNGs) guaranteeing every result to be completely random and fair. That said, to better understand your concern, we've requested the information. In the meantime, please, don't hesitate to reach out, we're available 24/7!
Edit: I would use this site with caution. When I was trying to verify to redeem I got an email stating "leave a positive review to get Fast-Track Verification". Prior to recieving that email, I already felt concerned because KYC had taken 4 business days and was still processing. I worried they would heavily delay redemption (a friend mentioned waiting about 1 month). I did not deposit, I won off of .50 I from multiple daylies. Recieving that email left me questioning the integrity of the website. That being said, I will not be using the site anymore. -------- Freespins.com is quickly becoming my new favorite sweeps casino! I love the variety of slots the site has, including some of my favorite providers. The live support is very fast and the associates are so pleasant compared to some of the other sites I have used.
By Serina
Response from Free Spin· Mar 10, 2026
Hi Serina, thank you so much for the amazing 5 star review! We're thrilled to hear that Free Spin is becoming one of your favorite sweeps casinos and that you're enjoying the variety of slots, especially from your favorite providers. It's also great to know our live support team has made a positive impression. We work hard to make sure players receive quick and friendly assistance. Thanks again for the recommendation, and we wish you lots of fun and good luck with the games!
Why state that YOUR verification process takes 2-3 business days when it clearly does NOT? It's been over a week (not including weekends 🙄) since I submitted my documents to be KYC verified and y'all have them in "IN PROCESS LIMBO". Customer service is a joke...they're no help whatsoever. They reply saying the same BS assuring me they've "forwarded my case to the relevant department for review" and from the reviews I've seen I'm not getting approved anytime soon 🥱 I can only imagine how long imma be waiting once I try to redeem the $100 I won. I WOULDN'T RECOMMEND PLAYING HERE
By Jessica G.
Response from Free Spin· Feb 26, 2026
Hi Jessica, we’re sorry to hear about the frustration with the verification timeline. We recommend reaching out directly to our KYC department via email ([email protected]) so they can look into your case in more detail and provide an update on your verification status. We understand waiting can be frustrating, and we appreciate your patience while the review is completed.
