Extremely Satisfied
Miss Konen was very thorough and efficient to walk me through the steps to get my loan.
By Nancy
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FreeRateUpdate.com makes it fast and easy for consumers to compare mortgage and home equity options and get the best offers for their unique situation, without the hassle of shopping at multiple places one by one.Since 2008, FreeRateUpdate has made shopping for home purchase mortgages, refinances, and home equity fast and fully online. Licensed as a mortgage broker in most states NMLS #1154338. FRU has grown its network to over 700 local and nationwide lenders and brokers, big and small, covering almost any consumer's mortgage wants and needs.By connecting consumers and lenders directly, FreeRateUpdate helps more people get competitive offers, while the slow, traditional way of shopping for a mortgage becomes a thing of the past. Most recently, FreeRateUpdate has brought AI into its process, staying on the cutting edge of modernizing the mortgage shopping experience, including 100% digital options with network participants integrated from start to finish.Every lender and broker in our network is properly licensed, so you can shop with confidence. Whether you are buying, refinancing, or looking to get home equity, FreeRateUpdate.com makes it fast and free. Recognized by Inc. Magazine as one of America's fastest-growing co
FreeRateUpdate.com (freerateupdate.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
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Miss Konen was very thorough and efficient to walk me through the steps to get my loan.
By Nancy
The experience was all good. My loan was worked amazingly fast.
By Sandra
Alex Garcia did an excellent job explaining the loans available and negotiated on my behalf in order to get the monthly loan payments close to the payment that I wanted. He was very pleasant helpful and knowledgeable and has a great sense of humor. It was nice not be be bombarded with phone calls by him. He gave me time to think everything through and make my decision. I was very satisfied with him and would recommend him and Loan Depot to friends and family.
By Evelyn
Very helpful, fast service. I was pleased to get someone working my application within minutes, not 11-14 weeks that the competition stated. So far so good,
By Mark C.
Quick response, Quick process.
By Peter
Very polite, helpful, and professional
By Donald
So far, everything has gone quickly and smoothly. I have a way to go before completion, but I am counting on the rest of the process to go equally as well.
By Jill H.
This was such an easy process. Matthew was the best! Start to finish, the process took about a week (only because I had to wait a bit to schedule the signing) and took very little of my time. I highly recommend!
By Robyn