Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
43 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freedom Gold USA is a family-owned business with over three decades of experience in the precious metals industry. We cherish our American values of God, family, country and freedom. We are committed to helping families and individuals acquire precious metals to secure their retirement savings and preserve their wealth. This includes Gold, Silver, Platinum, Palladium coins and bars.
Freedom Gold USA (freedomgoldusa.com) has 43 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 43 reviews with 5 stars · Clear filters
Freedom Gold Excellent Choice If you are looking for a reputable, helpful and knowledgeable company that goes beyond your expectations, Freedom Gold is the one you want. They will guide you through the process and discuss with you many valuable issues for your consideration.
By HM
We had never bought precious metals till now. But Thomas Sullivan, with Freedom Gold USA, guided us through the process and everything went smoothly.
By Linda H.
My trust in mankind has been restored today. I am an elderly lady and I'm trying to find information about how to sell some silver bars (an unexpected expense requires some cash). I have dealt with rude people and no help from the several calls. And then, a gentleman from Freedom Gold answered my questions, offered advice and guided my search to a reputable local business who will be able to help me. I cannot express how relieved and appreciative I am! Here is a heartfelt "Thank You"!
By Jacqueline
Professional Service. They exceeded my expectations.
By albert V.
Tomas and Brian are very professional I'm just a blue collar truck driver and they made me feel very important. Very professional customer service all my questions were answered and they made themselves available in a patient attitude to inform me about the investment I will continue to do business with Freedom Gold usa
By john B.
My experience with Freedom Gold was deserving of a 5-star rating primarily because they understood the importance of a quick delivery of my order placed. They exceeded my expectations by delivering my order 5 business days ahead of the 7-10 business days initially quoted. This was mainly accomplished my excellent communication and listening to my needs and making themselves available either by phone or email. The two individuals providing this excellent customer service and customer satisfaction is Brian Bracken (Sales) and Thomas Sullivan (Operations). Lastly their commission is extremely reasonable in comparison to other metal dealers.
By Wayne M.
I spoke with Freedom Gold USA & I connected with Tom Sullivan. He explained clearly what bullion, semi-bullion, spot prices & service prices are. He is informative and truthful. I was educated about how precious metal prices fluctuate, how much of your portfolio to invest in metals, etc. He is dynamic.
By Joan B.
My father worked with Paul Cox years ago, and now that he is at Freedom Gold I am continuing that relationship. Paul has great knowledge of both Gold and Financial Markets and is an absolute pleasure to work with.
By Seth K.
