Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
228 reviews
FreeConnectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find affordable, high-speed internet plans in your area and join the millions of users who’ve used FreeConnect's search tool to get matched with low-cost internet service from top-rated providers.We’re doing internet the right way around here. Other companies use your zip code to show you plans that you might be able to get, but we know you don’t have time for ‘maybes’. That’s why we use our address matching service to show you what affordable, high-speed internet plans are available at your address with near-perfect accuracy. Not only that, but it only takes ten minutes to sign up for service.
FreeConnect (freeconnect.us) has 228 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 216 reviews with 5 stars · Clear filters
Easy and simple process, everything was explained clearly, and very very polite.
By Bsneed
Response from FreeConnect· May 26, 2026
Thank you so much for this! Easy, clear, and polite is exactly the experience we aim for every single time. We're so glad it came through that way for you. We appreciate you taking the time to share! — The FreeConnect Team
It was amazing I got all the info I needed thank you
By Mark Y.
Response from FreeConnect· May 26, 2026
Mark, thank you! That's exactly our goal, making sure you feel informed and ready. We appreciate you taking a moment to share this! — The FreeConnect Team
Henry made my experience great gave me all the details I needed provided me with great customer service that guy needs a raise and sounds like he is very ambitious move him up
By Eduardo A.
Response from FreeConnect· May 26, 2026
Eduardo, we love this! Henry is going to hear every word of it. Knowing all the details, delivering great service, and showing real ambition, that's exactly the kind of person we love having on our team. We appreciate you going out of your way to say so! — The FreeConnect Team
They explained everything clearly and were kind.
By Hannah O.
Response from FreeConnect· May 26, 2026
Hannah, thank you for sharing this! Clear explanations and kindness are at the heart of what we try to do every time. We're so glad that's the experience you had. — The FreeConnect Team
He answered my questions and helped me.
By Jamie
Response from FreeConnect· May 21, 2026
Jamie, thank you for leaving this! Knowing our rep took the time to answer all your questions and help you through the process is exactly what we're here for. We appreciate you choosing FreeConnect and hope you're enjoying your service! — The FreeConnect Team
Very patient and friendly! Everything that I needed to know was very helpful!
By Christina M.
Response from FreeConnect· May 21, 2026
Christina, thank you for this! Patient, friendly, and genuinely helpful is exactly the experience we want for every customer. We're so glad our team showed up for you that way. Please don't hesitate to reach out if you ever need anything. — The FreeConnect Team
Agent was extremely helpful. He was able to make the transaction quick and easy, and helpes me with the financial situation to make sure I had my internet up and running by the end of today. Very very satisfied!
By Dantech S.
Response from FreeConnect· May 21, 2026
Thank you for sharing this! Getting you up and running by end of day while also working through the financial side of things, that's what our team is here for. We're thrilled it was quick and easy, and that you walked away very satisfied. We appreciate you choosing FreeConnect! — The FreeConnect Team
I’ve recently had a bad experience with another company while trying to obtain internet service which is why I reached out to another source. The rep called me almost immediately after completing form online and was very professional, straight to the point and I could tell he knew what he was talking about. The rep said he would call back within 10 minutes which he did and I truly appreciated it as I have a very hectic schedule. Would def recommend to anyone.
By veronica B.
Response from FreeConnect· May 21, 2026
Veronica, thank you so much for giving us a shot after a rough experience elsewhere, and for sharing this. Quick callbacks matter, especially when life is busy, and we're glad our rep followed through exactly when he said he would. Professional, knowledgeable, and on time, that's the standard we hold ourselves to. We truly appreciate the recommendation. — The FreeConnect Team
