FramebridgeReviews of framebridge.com

I am SO disappointed. I used to be a big fan of Framebridge. They lost a newspaper clipping we sent to be framed and sent a poster back to us in 1) the wrong frame with 2) the wrong dimensions, completely cutting off a portion of the design. I will have to look elsewhere for framing services moving forward. Sad to see the quality decline to this extent.

Ordered a photo with text. Text was supposed to be a separate mount but it looks like they just printed the text below the picture and didn’t even mount the text separately. When I emailed and asked for a replacement they told me it would be there within a week. It’s been a month. Nothing has been sent to me and 5 different people from Framebridge have reached out to me about this issue. None have been able to solve or attempt to solve the issue. Just want my money back. This company sucks

I honestly have never recieved such poor customer service and service. I ordered 2 of my prints to be float mounted back in October, they both came in with 2 different color frames(they were suppost to be the same) and were not floatmounted, so i sent them back, only to recieve them in the same condition as the first time 5 weeks later, its like they didnt even open the box and sent it right back. So i sent it back again— I got one print back(STILL NOT FLOATMOUNTED) and the other one still havnt recieved yet. and its currently 5 weeks later. 3 months to get framed prints that were not done correctly. are you KIDDING ME?! There not going to last long as a company I can already tell there going down the tubes.

Customer Service takes days to get back to you. They never answer the phone when you call the number provided and they ask you to leave a message but no one ever calls you back. They also charge you more money if you want less parts. For example, I just wanted the physical frame (no backing, no art to mount, etc.) and they said that was $50 more! More money for less stuff. That makes zero sense. Also, the order I did place has been outstanding for over a month with no update on the order because I can't get anyone on the phone. Will not be using them again.