fraicheur.comReviews of fraicheur.com

Response from fraicheur.com· Mar 22, 2024

Hi Sharon, Your feedback is valuable to us. We've made efforts to resolve this issue by reaching out via Trustpilot, but we haven't received a reply. If you haven't received our emails and still require assistance, please update your review or use the contact form at https://support.fraicheur.com. To assist you, please provide the following details: - Email address used for the order - Order number - Full name Thank you for helping us improve. We look forward to your response. Fraicheur Support Team

Response from fraicheur.com· Nov 8, 2023

Hi, Apologies for any inconvenience that may have been caused. Please be assured that we will address this matter as soon as possible. In lieu to this, we require some information that we have already sent you via Trustpilot: - The email address used to place your order - The order ID number, which can be found at the top of your Fraicheur purchase invoice - The full name used when placing the order We sincerely hope that you will provide the accurate details so that we can investigate and resolve your concern accordingly. Thank you for your understanding, and we eagerly await your response. Fraicheur Support Team

Response from fraicheur.com· Nov 7, 2023

Hello Nikki, Sorry to hear about this experience. We have received your complaint regarding marketing calls/emails. Kindly allow us to investigate your concern. In doing so, we will initially be needing some information that we sent you through Trustpilot to enable us to access your transaction record and to unsubscribe you accordingly. In this regard, kindly provide the accurate details being asked below: Phone number being called Email address concerned Order number (If applicable) Full name You may update your review here on Trustpilot or you may contact us via contact form at https://fraicheur.com/contact anytime at your convenience. Your cooperation regarding this matter is greatly appreciated. Thank you and have a great day! Fraicheur Support Team

Response from fraicheur.com· Jun 12, 2023

Hi Omotola, Thank you for bringing this matter to our attention. We’re very sorry we failed to meet your expectations. Please allow us to help you by providing us with the following details we sent through Trustpilot - Email address used to place your order - Order ID number that you can see at the top of your Fraicheur purchase invoice - Full Name used to place the order We hope that you may provide the accurate details so we may look into your transaction and that we may begin our investigation on your concern. Thank you so much for working with us, hoping to hear back from you. Best regards, Fraicheur Support Team

Response from fraicheur.com· Feb 21, 2023

Hello, Kund! We are sorry for the inconvenience. To fix your problem, we will do everything we can. We've used Trustpilot to send you a request for order details. To access and verify your order information, we need the following information: - Email address used to place the order - Order number located in your invoice Thank you for supporting our efforts to improve. If you have not received it, please update your review or get in touch with us via the contact form at https://fraicheur.com/contact. Fraicheur Support Team

Response from fraicheur.com· Jan 24, 2023

Hello Marie, We’re truly sorry about the trouble you have encountered. This is not the experience we want our customers to have. Please allow us to take all necessary actions to resolve this as soon as possible. For us to check if there were any technical issues in this case, we need the following information to access and verify your order: -Email address (used while ordering) -Order number You can reach us via online contact form at https://fraicheur.com/contact. We have also contacted you via Trustpilot requesting for more details about your order that you can respond to directly. Thank you for helping us grow and learn. Fraicheur Support Team

Response from fraicheur.com· Jan 23, 2023

Hello Niña, We sincerely apologize for the inconvenience that this situation has caused you. Rest assured that we will rectify this matter for you as soon as possible. If it’s not too much to ask, would you mind providing us with the following information below. This allows us to access and verify your order details: Email Address used to place the order Order Number We have sent you a request for your order details through Trustpilot. However, if you have not received it please update your review or reach out to us via contact form on https://fraicheur.com/contact Thank you so much for your cooperation, and we will be looking forward to your response. Fraicheur Support Team

Response from fraicheur.com· Jan 23, 2023

Hello Tom, Rest assured, we will take all the necessary steps to resolve your case. We've already reached out to you here through the internal Trustpilot system. However, if you have not received it, please update your review or contact our Customer Support team via the contact form at https://fraicheur.com/contact We need the following details to find your order on our systems: - Email address used during the purchase process - Order number provided in the invoice or confirmation letter Thank you for giving us a chance to correct this situation. Fraicheur Support Team