Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,228 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 15 reviews with 2 stars · Clear filters
I ordered the Eau de Parfum, and received the cologne!
By Greg
Response from Fragrance Lord· Mar 19, 2025
Dear Greg, We sincerely apologize for the mix-up with your order. We understand how frustrating this must be. Please reach out to our customer service team, and they will resolve this issue for you promptly. Once again, we apologize for the inconvenience, and we appreciate your understanding. Best regards,
I love the smell of the perfume but unfortunately it leaked during transit. There was 1/3 less and the label was wet and unreadable.
By Tricia R.
Response from Fragrance Lord· Dec 5, 2024
Hi Tricia, Thank you for letting us know about your experience. We're so sorry to hear about the leakage during transit! Please rest assured that we take such issues seriously. Our team will reach out to you shortly to resolve this matter and ensure you're fully satisfied with your purchase. Thank you for your patience and understanding! 😊
Shipped quickly. However the 8ml sample I got of Bianco Latte was almost clear, smelled of alcohol and bandaids and didn’t last at all. I have another sample from scent split that is deep yellow, no alcohol scent and lasts forever. Not sure what is going on there but I did reach out and email Fragrance Lord and didn’t get any response. Sadly.
By Sigrid H.
Response from Fragrance Lord· Oct 14, 2024
Thank you for your recent feedback regarding the Bianca Latte fragrance. We take pride in every product we ship and ensure that all our items are sourced directly from the manufacturer or their authorized distributors. From the top, I would like to mention that we did not receive any prior email from you regarding this matter. I apologize if there was any miscommunication, but rest assured, I will personally verify the batch code tomorrow to ensure its authenticity and quality. I will get back to you promptly with an update once the check is complete. If you have any additional questions or concerns, please feel free to reach out at any time.
Unfortunately, my fragrance came in damaged packaging. I reached out to customer service and still haven’t received a response. However, the fragrance does smell nice.
By Ace
Response from Fragrance Lord· Sep 11, 2024
Thank you for your feedback, Ace, and we sincerely apologize for the damaged packaging and the delayed response from customer service. We're glad to hear you’re enjoying the fragrance, but we understand the packaging issue can be disappointing. Rest assured, Fragrancelord.com stands behind every product shipped, and our team will be reaching out to assist you with this matter shortly. Thank you for your patience, and we’ll work to resolve this as soon as possible!
Do not buy sospiro products from them they claim they are an (official distributor) they are NOT I emailed sospiro international directly and asked them if my vibrato I purchased from them was legitimate because after receiving it from fragrance lord I went to check fresh.com to check the batch code and it came up invalid I then went to tik tok and YouTube to see people unboxing the same fragrance and took their batch codes and was able to find a production date. Sospiro emailed me back and denied having a relationship with this company also stated the batch code I provided was invalid and directed me to use their websites list only for authorized distributors. So I reached out to fragrance lord and initiated a return after (Maria sh)responded and gave me my return label I returned the product unused which I stated multiple times yes the product was opened but I was told to open the box by fragrance lord customer service so they can do their own little investigation of the batch code on both the box and the bottom of the bottle she stated I would only be charged a $8-12 shipping fee I said that’s fine. I spent $198 in total on vibrato which I should of knew that was a red flag every other legit website has it regular retail for $325 when I finally got my refund confirmation they only gave me back $168 I feel ripped off I should of gotten at least $186 back once I stressed this concern they responded by to clarify we are an official distributor of sospiro products I said no your NOT the actual company denied any relationship with you! They had no response to that mhm exactly! So they apologized and offered me a 15% discount code for another purchase umm?.. no thanks! You sold me a fake product and took $25 from me and think I want to do business with you again!?. Bottom line people do a little more research check batch codes and make sure your products are legit I know we all try to find cheaper products but if it seems to good to be true then it probably IS I would give 1 star but at least they DID give me some of my money back or otherwise they would have a big problem I will not be using them anymore can’t say the same for their other products but sospiro! Stay away from them with these guys
By Carlo
Response from Fragrance Lord· Aug 7, 2024
Thank you for contacting us. We purchase all our products directly from the manufacturer, and we are an official distributor of Sospiro through our sister company. It's important to note that batch codes on Fresh.com can take up to six months to appear in their system. The Sospiro products you mentioned were manufactured in June, which is why their batch codes may not yet be updated in the Fresh.com database. We understand your concerns regarding the refund amount. The difference in the refund amount is due to the return shipping fee, which we clearly stated in our return policy. However, we strive to ensure our customers feel valued and fairly treated. We would like to further review your case to ensure you receive the appropriate resolution. We apologize for any inconvenience this has caused and appreciate your understanding. Please provide us with your order number and any additional details so we can address your concerns promptly. Thank you for your patience and for choosing Fragrance Lord. Best regards, Fragrance Lord Customer Support Team
I ordered Parfums De marly Layton i check to my email and my order was cancelled due to “Suspicious activity.
By Pablo
Response from Fragrance Lord· Jul 10, 2024
We apologize for the inconvenience caused by the cancellation of your order. At Fragrancelord.com, we take the security of our customers very seriously. Our team will reach out to you shortly to resolve this issue and ensure your order is processed smoothly. Thank you for your understanding and patience.
shipping is taking too long
By RL
Response from Fragrance Lord· Jun 4, 2024
I'm sorry to hear that your shipment is taking longer than expected. At FragranceLord.com, we strive to provide prompt delivery, and it's concerning to hear that this hasn't been your experience. Please contact our customer service team with your order details so we can investigate the delay and provide you with an update. We appreciate your patience and are committed to resolving this issue as quickly as possible. Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. We look forward to ensuring you receive your order soon.
