Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
92 reviews
FoxwelldiagSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Foxwell is a professional supplier of automotive diagnostic products, services and solutions in the aftermarket. We combine industry knowledge, manufacturing expertise, and technological innovation to offer a broad portfolio including OBDII code readers, scanners and tablet diagnostic systems and other emerging tools for the benefits of our customers. Foxwell is one of the leading brands in diagnostic industrys. With 11 years development we have establised distributors over 80 countries and regions.
Foxwelldiag (foxwelldiag.com) has 92 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 72 reviews with 5 stars · Clear filters
It was very easy to add another car manufacturer to my NT710. Customer support was prompt, and now I can see all of the 27 DTC's on my car as opposed to the 2 codes shown on a generic OBD2 reader.
By David O.
Response from Foxwelldiag· Jun 29, 2026
Hi David, Thank you for your review! We're glad the manufacturer addition was seamless and that our support team could assist promptly. The NT710's depth of diagnostics truly sets it apart—27 DTCs vs. just 2 says it all! Best regards, Eric
Excellent customer service. I had an issue with my scanner and sent it back, they allowed me to just pay the difference and get a different model. They were extremely helpful a d very responsive. I highly recommend them.
By Perry R M.
Response from Foxwelldiag· Jun 26, 2026
Hi Perry R Maddox: Thank you for your wonderful review! We're glad the upgrade option worked out perfectly for you. Our team takes pride in being responsive and finding flexible solutions. We appreciate your recommendation and hope you enjoy your new scanner! Warmly, Eric
Inquired about doing some coding with my NT710 that I purchased directly from their website about 1 year ago as I was not sure if it was capable. Contacted them via the chat on their website. Annie was quick at getting back with me with an answer and an explanation of the procedure to accomplish what I was looking to do. We found an issue with the language (not translating to english from German) deep within the coding menu and Annie was quick to translate and guide me through the rest of it. She also noted they have recorded the issue and will work to resolve it in the next software release. Very happy with the support and product capability to perform the coding I was looking to acheive.
By B K B.
Response from Foxwelldiag· Jun 25, 2026
Hi, Thank you for your kind words and detailed feedback! We're glad Annie was able to assist you and that the NT710 helped you achieve the coding functions you were looking for. We truly appreciate your support and look forward to serving you again. Best regards, Eric
fantastic service from a reliable manufacturer and I have little knowledge but they talked me through all I needed to know I was well happy withe outcome ps don't buy from third party sites go direct to the manufacturer
By victor T.
Response from Foxwelldiag· Jun 25, 2026
Thanks so much for taking the time to leave us a great review! Our constant goal is to ensure that every customer can buy with confidence and use with peace of mind. Your satisfaction is our greatest encouragement.
Great product, quick shipping
By Vincent P.
Response from Foxwelldiag· Jun 24, 2026
Hi Vincent Powers: We appreciate the great feedback! Fast shipping and top-tier quality are what we strive for every day. Thanks for choosing us! Regards, Eric
Excellent support, I had a problem that was caused by my PC when I tried to do an update and Annie supported me throughout the resolution with detailed emails of things to try. I ended up having to buy a new MicroSD card ( because my computer was corrupting them ), and borrow my Sons PC to complete an update. Device is all working fine again
By Neil P.
Response from Foxwelldiag· Jun 23, 2026
Hi Neil, Thanks for your review! We're so glad Annie could guide you through the process with clear, detailed support. We appreciate your patience and persistence, and we're happy your device is working perfectly again. Don't hesitate to reach out if you ever need us. — Foxwell Team
Let me star out with how I purchased my Foxwell scanner. First mistake, I purchased the scanner form a third party rather than from the Foxwell website. As a result my second mistake was to purchase software that I didn't need to. At this point I had no real idea of what I had and didn't have. To help me with all of this I contacted the Foxwell support team and had the pleasure of working with Annie. She was able to help me understand my scanner and what it did and didn't come with. Annie helped me with the software issue I had when I purchased software that I didn't need to. Every time I had a question she had an answer, every time there was a problem, Annie had a solution, plus her responses were always quick, never later than the next day. Once every thing was sorted out Annie helped me get the scanner set up and running. Now my scanner is fully operational and ready to go thanks to the efforts of Annie and the support team behind her. Thanks again. Bernard
By Bernard H.
Response from Foxwelldiag· Jun 22, 2026
Dear Bernard, Thank you for your honest feedback and kind words about Annie. We're so glad she could turn things around and get your scanner fully up and running. Happy diagnosing, and don’t hesitate to reach out anytime! The Foxwell Team
Initially was confused that the NT510 elite I purchased only read standard ODB codes, before connecting it to WiFi, and following the activation steps to get the Landrover specific setup installed -- after that, could access all the cars modules and data; was able to read a historic steering angle sensor code, which lead me to find the steering angle sensor being 15.8deg off when centered! Recalibrated, and all working great now- saved money instead of taking it to the garage, and have a diagnostic tool for life too. Win-win
By Darren
Response from Foxwelldiag· Jun 17, 2026
Thank you so much for the detailed review and for sharing your experience with the NT510 Elite! We're delighted to hear that you were able to identify the steering angle sensor offset and successfully perform the calibration yourself. It's always rewarding to know that our tools help customers diagnose and solve issues without an unnecessary trip to the garage. We also appreciate you highlighting the setup process. We've continued to improve the experience, including one-tap WiFi activation and updates, to make getting started even easier. Thanks again for choosing us, and we wish you many miles of safe and happy driving!
