Fourth FrontierReviews of fourthfrontier.com

I have found this product to be seriously substandard. I tried it for about 2 months, for cycling, swimming, fitness and sleeping. The results were useless, as it often lost connection in the middle of a cycle ride, rarely recorded more than a few minutes of a swim, and then even on recordings where it did not lose connection, the ECG was intermittent or large parts were missing. I was in continuous contact with their help desk, who although helpful, their advice made no difference and was very time consuming. Still not working, and third party seller agreed a refund. Fourth Frontier refunded the money I had paid for the premium version of the app. Very sad that this product didn’t work, as I wanted long term health information, but at least the experience has not left me out of pocket.

I own a Frontier X. When it works it gaves really rich data. The problem is it rarely works as expected, in fact it's often a massive faff. It sometimes won't switch on. sometimes won't charge. Sometimes won't sync. It's just unreliable. Oh and the lag between changes in effort and recorded changes in heart rate is also longer than other devices I've used.

I bought an X2 monitor 18 months ago. There have been various issues along the way and trying to get through to customer service hasn't always been a positive experience. However, after recognising that the battery has been slowly dying I contacted them again. I went through the usual difficulties of navigating the 'Your ticket is now closed' when nothing had in fact been done to eventually arrive at an agreement to have the device replaced with a reconditioned one. I was instructed to return the faulty device along with the charging cable, straps, booklets etc. which I did. A week later I have received an empty box and a loose device, but no charging cable, no straps (how on earth am I supposed to charge and use it?) Nothing of any use. This is the final insult of the way they treat their customers. It doesn't matter whether the device (when it works) is good at capturing how the heart responds to exercise when the company treat their customers with such distain. Keep well away from them. Update: On 25 July I received a reply saying "...we immediately arranged for the missing accessories to be shipped to you. In light of this, we'd be sincerely grateful if you would consider updating or removing your review on Trustpilot. We've taken corrective action. ..." On 29 July I received another reply saying : "...I appreciate your patience as we worked to resolve the issue by arranging for the missing accessories to be shipped out promptly. I also wanted to kindly check if you had a chance to update or remove your review on Trustpilot. ..." On informing them that I still hadn't received the missing items, I was later sent a reply stating: "...Your device is ready to be shipped..." I lose faith in people who spend more effort in trying to get me to remove my review than to putting the issue right. Their priorities are themselves rather than their customers. I have now, on the 30th received the missing items. I have updated my review and I will not be removing it.

I ordered the X2 and extra chest strap 3 weeks ago ..received the strap quickly...still have not received the device itself...no real communication from their 'staff' other than 'ticket closed'. I was hoping for a good experience so as a physician (MD) I could use it and recommend it to patients..but that will NOT be the case..they still owe me over $429..so no device and no refund...BE VERY CAUTIOUS with this firm...they missed out on a lot more sales !! ADDENDUM- I am thankful for the apology and the arrival of the X2..I am pleased with the device and plan to recommend it to my patients who are interested in tracking their heart rhythm data. I especially like the ability to adjust one's activity on the app. Thank you for making things right !!

I can't find information on, what you call, 'Noisy signal/Not interprable 'Grey background'. The instrucion-picture does not show the 'Grey background' I find in my grafics? Noisy signal can be an Technical matter or an Hartmatter or both!? I see this grey background on a regular base. I know the meaning of flags in the grafics. I have them alwais! That's wy I bought this device.

Placed order more the 2 weeks (delivery 3-5 days). Contacted via Live Chat. They would investigate and contact me back (no response for almost a week now) Filled in contact form... nor response. Not even that they received the form or that they would investigate. Very poor customer support. On the product(s) itself I cannot comment, because I have not received them. But hey... they got the money. So why would they care...

The sales pith was good. But after the sale was supposed to get done furyher assistance re set up and setting parameters. Also called technical support. This was call centre in India, said they would email me the answer. No response for weeks. Device also gives spurious readings. Would not recommend

I've had the X2 for nearly 9 months and it's been a really effective addition to my training regime. That said they say the best test of any company is when something goes wrong. Sadly my device has developed a fault and for the last month I've been batted around various customer service departments with promises of fixes and resolution of my problem. I'm now into my fifth week of not being able to use my device and once again another generic reply to my email stating it's been passed up and expect a reply in the next 24-48 hours Seriously. This device cost a fortune. Stand by your product and deal with problems in a timely way that resolves the issue for the customer Classic generic reply from Fourth Frontier on here. I'm already in direct contact and getting nowhere hence the negative review. Happy to take a small fortune for the device - less keen to replace one that hasn't worked for five weeks