Wrong dosage and terrible costumer service
I purchased a 3-month prescription and then received another 3-month prescription. When the second batch arrived, the dosage was incorrect. After contacting customer service, I was provided with a new dose—but it only covered two months, because with hers, you can’t inject more than 60ml. They then suggested I switch to Wegovy. When I requested a partial refund for the unused portion, I was told the final month was a ‘maintenance dose.’ Not only did they send the wrong dose, but now they’re claiming it was a maintenance dose without even checking whether I’m satisfied with the treatment—which I’m not.
By Vale R.
Response from hers· May 27, 2025
Hi there, I’m so sorry for any inconvenience you experienced, and I appreciate you reaching out to provide us with your honest feedback. I’ve requested further information to locate your account, so I can help you as quickly as possible. I look forward to hearing back from you soon.

