ForecourteyeReviews of forecourteye.com

Vile company is forecourt eye customer support, they would not listen to my reasons as the BP app did not take payment for £16 topping up to fill my tank to full. I was always willing to pay for the fuel amount, but they said payments would increase if I did not pay by midnight. No customer support and would not listen, just had to pay for the fuel and the admin fee, disgraceful service

If I could give Forecourt Eye zero stars, I would. This company is an absolute disgrace—completely unprofessional, unregulated, and utterly incompetent from top to bottom. They operate more like a cowboy outfit than a legitimate business. No transparency, no qualifications, and certainly no customer service to speak of. When you do manage to get a response, it’s dismissive, unhelpful, and borderline hostile. Seems to be run by the same two blokes from a bedsit; both are sexist and ‘talk down to the lady’. Only capable of 2 réponses, One begins ‘as I have ADVISED’ you, and the other involved putting the phone down. Seem to think they have it all covered by stating in the intro ‘you have to pay, we will hang up’. I had sent numerous emails to which they are not replying. What’s even more concerning is the way they seem to operate hand-in-hand with Shell staff—this has all the signs of an insider setup. It raises serious questions about the integrity of their operations and whether they’re more interested in extorting money than enforcing anything fairly. There’s zero oversight, no proper appeals process, and they appear to rely on intimidation tactics rather than facts or evidence. It’s shocking that a company like this is allowed to operate, let alone handle sensitive consumer information. Save yourself the stress—avoid any petrol station using Forecourt Eye. Their presence alone should be a red flag. I have now got my lawyers involved because as far as I am concerned, they have illegally scammed me of £75. As other reviewers have said, Shell have been just as dismissive and unhelpful and I believe it to be an inside scam between the two.

Despite trying to extort money and threatened consequences , would not accept my car is white when photo was of black car, Very strange that angle of photo was all wrong and finger over photo to obscure driver. Police and shell informed of suspected insider fraud job. Forecourt eye then escalated to debt collection agency. Shell company also hopeless. Still no apologies or compensation for stress and inconvenience

This company has a less-than-poor way of taking phonecalls or email queries, one star is too much. £29.97 of fuel plus £60 forecourteye admin charge The first customer service agent at Forecourteye, in my case, put the phone down on me. I stated I had received a letter from them, dated just after I had left for a two-week break, regarding unpaid petrol at WINSTON. I have never been to WINSTON a north of England town so immediatly I assumed they had made a mistake. I believed their letter was a mistake so I wanted to see the CCTV which they refused to offer me. They were rude just saying I had to pay their Admin charge or it would increase to £60! They could not tell me if I had paid cash or attempted so by card. I do not keep petrol receipts and have no reason to so I thought again the small amount of fuel of £29.97 was paid in cash or a card machine had a technical error. They had no interest in helping me understand quickly what had happened several weeks ago when they sent me a photo of a car being filled with fuel. RONTEC in Watford operate the Esso garages and instruct forecourteye operate to recover unpaid fuel. People who deliberately steal fuel would fill up their car to the top, perhaps fill extra fuel containers, using a vehicle not registered to them and avoid being caught. Therefore they rely on bully tactics as they are not regulated so are no accountable to a professional body. I did none of these things, which allows forecourt to bully innocent consumers when mistakes by consumers or perhaps a failed card transaction happen. I read other examples online about how impossible it is to communicate with staff at Forecourt eye. I reccomend contact the garage direct and Rontec. They threaten debt collectors which I understand they are not regulated to do by FCA and bully by threats of stopping the customer from using petrol stations by adding them to a database even when their is an ongoing query over a small amount of £29.97 that can resolved in a few minutes. Complain to RONTEC as they are who you are buying the petrol from

Worst company ever dealt with no sympathy or understanding with this and would report if possible as not able to provide clear evidence

Terrible company. Shell's network failed to our fuel card provider, which has been confirmed by the provider. I kindly asked them to remove the administration charge due to it being no fault of our own, the admin from the business very rudely instead put the admin charge up and told us it's not their problem, even when I asked them to redirect the cost to the garage. You can tell that the administrators do not put their names on responses for this reason.

I received my letter and I emailed and advised the £35 administration fee was not reflective of the admin required, I was willing to pay and went to the petrol station to pay it, but. sadly I had to deal with these morons. I then went away whilst waiting for their email response by which time my admin fee had doubled. What a miserable life they must lead, no human touch, no understanding just out there to squeeze unnecessary money out of people. What a career for these people on the other end of the phone, hope they take care of their wellbeing.

Absolutely outrageous administration fee I basically had to pay for the fuel and 100% administration fee so I paid double what was owed which I think is absolutely ridiculous