Company needs to get it together
I love the idea, but the company needs to get it together. Over a month ago I bought a mug and a jacket with my closet cash. Mug arrived. No jacket. I've emailed and received an auto response that they are very busy from the holiday...still waiting. Meanwhile, I purchased more bags to clean out. When I went to use the cash I discovered that only $20 max can be used. I went to purchase something for $15, and it deducted my money before I completed the transaction. No way to reclaim it or finish my original transaction. I'm also sitting here with over $100 in credit that I don't know what to do with. My guess is the company I ordered the jacket from will never fulfill, so at best I'll get a credit and have over $200 sitting in my account. Had I known the policy was suddenly changing, I would not have gotten more bags for my clothes. It's such a hassle I'm going back to donating once this is sorted out.
By GMO


