Forbright BankReviews of forbrightbank.com

I went through the online application process for the Growth Savings Account. I have no bad credit, no prior banking issues, no loans, and nothing that should raise any red flags. Despite that, my application was rejected. They asked me to submit my ID, which I did, but I never received any follow-up. When I called customer service, it was one of the worst experiences I’ve ever had. The representative was rude, constantly interrupted me, and still couldn’t give me a clear reason for the rejection. Another major issue: during the application process, there was no option to select certain legitimate sources of income. For example, I could choose “lottery winnings” but not “Social Security survivor benefits,” which is a common and valid income type. That alone made the process feel poorly designed and frustrating.

I requested my husband be added as a joint owner to my growth savings account. They sent an invite to him. We completed all the necessary info, submitted the required information, etc. We got the same request four times. They finally denied the request and blamed it on information received from Chex Systems. We have obtained the reports from Chex, and there is nothing precluding him from being added to my account. I wouldn't bother, but I have been sick. I'm older. I want to ensure there is no issue should something happen to me I read the Forbright reply posted an hour ago. There was no mention that my husband and I both spoke with Savannah late yesterday afternoon and forwarded the information she requested. Were they not aware of this fact? My husband was finally added as joint owner. We also received information about setting up login. Thanks to all for help.

I love foreigners who have made it in this country ! I am one of them ! NOT so for this bank !! They really need to train these folks to listen to the customers needs . Most folks in this country live from check to check and do not even have $5000 for emergency funds . And this CSR is telling me " You only have XYZ dollars with us " instead of saying " we love to see you place additional funds with us " Please forgive me for saying.... I could pay your salaries in the next 5 YEARS !! at the minimum !! BTW ...install the best phone system for your employees , because your current system sounded as though you are making them working in a" basement Sweat shop "!!!

The CD is automatically renewed. They never sent the CD ending date notification to my home. They only sent the renewal letter. I contacted them today right after 1 day after that letter, but they did not help or never want to help at all. Follow-up with my comments: I contacted customer service yesterday. No one contacted me by phone or email, and I never received any notification that my CD has expired and will be auto-renewed. The website portal lacks any method for me to disable the auto-renewed feature or any tool to have the CD close on expiration and transfer the funds to my bank account. When I signed up for the CD, I was trapped with the trick. Even though the renewal letter is dated Dec 20th, I received the letter on Dec 31, New Year's Eve!!!! I contacted the bank 1 business day after that, on 01022025 and the lady asked me to pay the fine of $600 or more to close my account, otherwise, I have to wait for another year to access my funds. Do you think it is fair to your customers who trust you to lay the money in your bank? --- Another trick with Forvright Bank: Did you ask your online customer to Opt-in to receive emails? This is another trick. How come an ONLINE banking customer has to Opt-in to receive emails? Why don't you have it as the default option, and customers can opt-out FOR NOT RECEIVING your emails? What is the online banking standard in 2024? Can you help to ask Chase Bank, Bank Of America, Ally Bank why they don't require these standards, and their website has an option for their customers to instruct the bank NOT TO RENEW on the Maturity Date of the CDs and send the funds to their personal bank accounts? That is another trick.

Instant link to external bank account appeared to be working fine -- until the end. Then it said "failed to add." We are really tired of a string of text confirmation codes for a single transaction. Incredibly disrespectful to customers. They ask for verification before any transaction -- this was multiples. Not rational.

I recently opened a Growth Savings account with Forbright because they had a more competitive interest rate than my other savings account. I then proceeded to set up my checking account and another savings account using their external transfer process and was able to link my accounts. I noticed a couple of red flags with this bank immediately. The first is that when I tried to add Forbright as an external bank with my existing checking and savings account, it could not verify them as an institution and gave me four phone numbers, none of which were my actual phone number, so I couldn't link them as an external account when I tried to verify Forbright from my other accounts. I could only link accounts when logged into Forbright and then initiating an external account for transfers, but it said the accounts were linked and I was then finally able to transfer money to Forbright. The biggest issue occurred when I tried to transfer money from my Forbright account to one of my external accounts. I noticed the money had not been transferred after 3 business days, and had to dig into the Forbright transfer activity only to find out my transfers had been cancelled. I then tried transferring money to my other external account only to have it cancelled again with no notification from Forbright. I then attempted to contact Forbright to find out why my transfers were cancelled and they said they were unable to verify my external accounts even though they were already verified and they then said I had to provide proof I was the owner of the account. I provided the requested proof and they are still giving me the run-around and keep requesting additional info. The latest is that they requested this month's statement and because the month isn't over yet, I don't have a statement, so I can't physically provide them the info. I can't even close my account with them because they said I need a zero balance but since I can't withdraw any of my funds, closing my account isn't available either. I've attempted to contact Forbright both via email (which I think is answered by a bot) and several phone calls, only to wait on hold 15 - 20 mins each time and no resolution. I've never had an experience like this with another financial institution and have even gotten the Better Business Bureau (BBB) involved. Absolutely the worst experience I've had with a bank ever.