Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
368 reviews
FMS HobbySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FMS offers top-notch RC airplanes & RC cars with aesthetic design and exhilarating performance, get your model to scale the fun. Any questions about your purchase, please contact us anytime.
FMS Hobby (fmshobby.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 18 reviews with 2 stars · Clear filters
Slow shipping
By Tyler W.
Response from FMS Hobby· Nov 4, 2025
Hi there, thank you for reaching out and sharing your feedback. We sincerely apologize for the delay — we completely understand your frustration. The shipping time took longer than expected due to logistics delays, and we truly appreciate your patience. If you need any assistance with your order, please feel free to let us know.
shipping took 10 days from Florida to Iowa terrible service
By James W.
Response from FMS Hobby· Nov 5, 2025
Hi there, we’re sorry to hear your order took longer than expected to arrive. Shipping times can sometimes vary due to carrier delays, but we truly appreciate your patience and feedback.
Customer service has not provided a status on my order as I had asked, though I I was asked to rated parts I have not received.
By Roxanne
Response from FMS Hobby· Nov 5, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
I asked a question, got a response. I replied and haven’t heard anything. I ordered parts on October 4th. Got part of it, requested the part that still has yet to ship be cancelled. I’m still waiting on a response.
By Anon
Response from FMS Hobby· Nov 5, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
1. The parts would not like up properly. 2. The plastic parts broke off for the horizontal stabilizer. 3. The landing gear plastic part is cracked and is attached to the fuselage so you have to order a new fuselage.
By scott E.
Response from FMS Hobby· Nov 5, 2025
Hi there, thank you for bringing this to our attention. We've forwarded your issue to our customer service team and they will get back to you soon. Please also check your inbox and spam folder for any messages that may have been filtered. For immediate help, you can reach us through our online Support chat or by calling +1 (844) 436-7727 during our office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida timezone). We appreciate your patience.
The landing gear strut does not fit in the hole. The mettle seems to be significantly cheaper than the original. Not sure how to work this out. Disappointed.
By Conio S.
Response from FMS Hobby· Oct 28, 2025
Hi there, thank you for bringing this to our attention. Please contact our customer service team at [email protected]. For immediate assistance, you can also reach us via our online support chat or by calling +1 (844) 436-7727 during office hours: Monday to Friday, 9:00 AM - 5:00 PM EST (Florida time). We appreciate your patience and look forward to assisting you.
FMS’s inventory of replacement parts should be better. $15 shipping and 2 weeks to deliver 2 small wing struts not good.
By MIKE N.
Response from FMS Hobby· Oct 28, 2025
Thank you for your feedback. We apologize for the inconvenience caused by the shipping and delivery time for the replacement parts. We understand your frustration, and we are continuously working to improve our inventory and shipping processes. Your input is valuable to us, and we will take it into consideration to enhance our service in the future. If you have any further concerns or need assistance, please don't hesitate to reach out.
I ordered parts from overseas and from local warehouses, please let me know next time where my parts are coming from.
By Joseph C M.
Response from FMS Hobby· Oct 22, 2025
Thank you for reaching out. We typically select the most efficient shipping method based on the available inventory at our warehouses and the customer's location to ensure timely delivery.
