South African AirwaysReviews of flysaa.com

Booked a flight for 18:45, got there. We were told that the flights are full, how? Told that we will have to rebook for the following day costing 6.6K!!!!! Then the next excuse is that we were late? How were we late? Which is which? Were we late or the flight is full? No the flights were fully booked!!! We forfeit our money yet the flights were full????? I want my refund!

In October 2025, flew into East London SA my baggage was broken, I initially received excellent service from Siyabonga Zukani at the airport, who took photos of my case, and gave me a claim form, which I completed and sent electronically to him, once I reached my destination in Port Alfred, he responded promptly and professional to my email, and forwarded onto claims dept, with several email address since returning to the UK (with a new case) I have sent numerous emails with absolutely no response. I then looked on their website for customer services email so I could included them however this email says Address not found. Hopefully someone in SAA may read this and respond Update within hours of writing this review I received a email stating claim declined in line with their T&C's my case had a wheel complete ripped off, a large hole and a 4 inch split their T&C's basically are they are not responsible for scratches, dents, cuts, any missing protruding items, like wheels, handles , straps, pull handles or water damage. So why bother giving mea claim form ! And taking 5 months to respond, however in future I can take out luggage insurance with them.

Worst customer service!! First they put me in a very difficult situation because they didn´t inform me my flight is cancelled and now I need to beg to get my money back?? Unbelievable. 0 communication

SAA give you the option to upgrade and leave open seats next to you then book them to others anyway. Don't bother wasting your money. Unenthical behaviour.

Extremely disappointed with the service. Luggage was left behind on a flight, and clear instructions not to send it to the destination were completely ignored. The bag was opened without permission and delivered late, causing major inconvenience. This level of negligence and disregard for passenger instructions is unacceptable. Handling of baggage and customer service needs serious improvement to prevent others from experiencing the same frustration. To make matters worse, when I arrived at the airport six hours early for my return flight after my trip and asked if I could move to an earlier one, I was told I would need to buy an entirely new ticket rather than simply paying a change fee. This is outrageous, especially when many airlines are able to assist passengers in these situations. In the end, it was actually cheaper and far easier to book a completely new flight with FlySafair. Their online booking process was simple and their staff were helpful and professional. Based on this experience, I would strongly recommend booking with FlySafair instead.

Volo anticipato di 18 ore . Coincidenze perse e valigia persa. Non provate neanche a fare reclamo o chiedere rimborso perché è tutto un rimbalzare di uffici e neanche rispondono . Pessimi .

Terrible experience with South African Airways! 😡 I booked a flight and mistakenly misspelled my name. When I emailed them to fix the error, they told me I needed to upgrade my flight first, but didn't provide any way to do it online. When I called for help, they quoted me R1500 for the upgrade PLUS an additional R500 fee - on top of the R1200 I already paid! 🤯 Incredible customer service fail. For a simple name fix, they wanted me to shell out R3200. You cunning thieves, SAA!

I had an involuntary downgrade from Business to economy class, and promised a refund after my flight and was basically told 'please contact customer service after your flight to process your refund'- I did not raise any issues here as I tried to understand that they may have overbooked etc, as long as I got my refund. When I contacted them, I was intially tossed around and told to apply for a refund via the booking agency I booked the flight through. I did that and next thing they say is they cannot issue a refund because "the booking class you purchased corresponds to our full Economy Class fare, and as such, no refund is applicable for the ticket". How is business class fare equals to economy, you can simpy check on line and and see it is different- I checked it for the very flight I flew. I have been offered vouchers which I do not want. This company 1. Provides false information and false assurances or compensation 2. Very difficult to get a hold of I feel taken advantage of and very upset considering how hard I work to pay for the services I pay for. If you value your money, would like to be treated with an ounce of dignity, please avoid at all costs