FlyNYONReviews of flynyon.com

Response from FlyNYON· Jun 3, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your check-in experience did not meet expectations. Providing friendly and professional service is important to us, and we will share your comments with our team for review. We also understand that waiting longer than anticipated can be frustrating. While we ask guests to arrive early to complete check-in, waivers, safety briefings, and accommodate operational factors, we certainly appreciate your patience and understand the impact additional wait time can have on your experience. That said, we're delighted to hear that your pilot was extraordinary and that you enjoyed the flight itself. We'll be sure to pass along your kind words to the pilot. Thank you again for your feedback and for flying with us.

Response from FlyNYON· Jun 1, 2026

Thank you for sharing your feedback. We are sorry to hear that your experience with members of our team did not meet your expectations. Providing professional and respectful service to every guest is extremely important to us, and we take comments regarding staff interactions seriously. We appreciate you bringing your concerns to our attention and will share your feedback with the appropriate teams for review.

Response from FlyNYON· Jun 1, 2026

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the flight experience itself and that it met your expectations once airborne. At the same time, we are sorry for the circumstances surrounding your group's reservation and understand how disappointing the situation must have been for everyone involved. As noted in our booking terms and conditions, all passengers are subject to final weight verification at check-in, and FAA weight and balance requirements must be strictly followed for safety reasons. Unfortunately, these determinations can only be finalized once all passengers are present and weighed. We understand your concerns regarding communication and appreciate your feedback on how the process was handled. While our team must operate within strict safety and operational requirements, we recognize that this created a difficult situation for your group and especially for the passenger who was unable to fly. As a gesture of goodwill and in recognition of the inconvenience experienced, we issued a partial refund following your visit. We sincerely appreciate your understanding that safety must remain our highest priority, and we thank you for sharing your experience. All the best,

Response from FlyNYON· May 31, 2026

We appreciate you sharing your experience. We are concerned to hear about the charges and the interaction with our staff. We are reviewing this internally to prevent similar situations.

Response from FlyNYON· May 30, 2026

Hello, Thank you for your feedback. Unfortunately, you checked in approximately 45 minutes after the scheduled time for your flight. We were still able to accommodate your departure, and we did not charge any late fees. Instead, we provided the option to upgrade to a longer duration. Additionally, your booking fees cover and include all fees associated with flying by helicopter. Thank you for choosing to fly with us, and we look forward to welcoming you back in the future.

Response from FlyNYON· May 30, 2026

We sincerely regret the inconvenience caused by your canceled appointment and the subsequent rescheduling arrangements, which did not meet your needs. At the time of the incident, the President of the United States was actively traveling through controlled airspace, and this operational circumstance created a highly fluid and time-sensitive environment. We are currently reviewing the events to identify how we can improve our processes and ensure a more reliable experience for our customers going forward.

Response from FlyNYON· May 27, 2026

We appreciate you sharing your experience. We are truly sorry that your seating arrangement impacted your enjoyment of the helicopter tour. Your feedback about pricing and seating is valuable as we continuously work to improve our services.

Response from FlyNYON· May 25, 2026

Hello, We are very sorry to hear about the confusion and frustration surrounding your experience and transportation arrangements. At times, temporary airspace holds and restrictions can change very quickly and unexpectedly due to FAA and NYC air traffic conditions, which may result in sudden operational updates. We completely understand how frustrating this situation must have been, especially while already in transit. Please reach out to [email protected] for further assistance regarding your experience, and we would be happy to review the situation further with you.