Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
809 reviews
FlyNYONSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.
FlyNYON (flynyon.com) has 809 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 50 reviews with 4 stars · Clear filters
The experience was amazing although the pilot offered almost no commentary which was disappointing and would have been very helpful in getting a better picture of the iconic areas of New York.
By Joe D.
Response from FlyNYON· Jul 29, 2026
We appreciate your feedback. We will review your feedback. Thank you
The experience was a 10/10 but something I would like to highlight would be the seating arrangement. As people are sat according to weight, in the back 3 seat configuration it gets so packed that the ones sitting on the sides can barely turn 90 degrees to get the iconic shoe selfies. For me it was too hard to turn 90, and even during takeoff one of my thighs wasn’t even on the seat, so essentially I wasn’t fully able to avail the experience I rather was scared to turn 90 cuz id fall off literally. The people sitting next to me took some space leaving me with barely half the seat. So I know it wont be fair to everyone; you could rather add a weight limit, assign seats differently, or build larger seats at the back so everyone can have a comfortable experience and a guaranteed shoe selfie! On a side note I loved the staff they were so helpful and kind, there was a weather issue on the actual flight day but the rescheduling process was so smooth. Will recommend flying with flynyon to everyone!!
By customer
Response from FlyNYON· Jul 23, 2026
We truly appreciate you sharing your detailed feedback regarding your recent experience. We are delighted to hear that you enjoyed the overall experience and found our staff helpful and kind, especially with the rescheduling process. We apologize for any discomfort you experienced with the seating arrangements. We are constantly looking for ways to improve our services and ensure everyone has a comfortable and enjoyable experience. We will certainly consider your suggestions regarding weight limits, seat assignments, and seat design as we review our procedures to enhance the experience for all our guests. Thank you for your recommendation!
Pilot was great, flight was great, but I had to wait more than 1 hour form my booking time to fly
By Karen F.
Response from FlyNYON· Jul 22, 2026
We're glad you enjoyed the flight! We understand waiting an hour past your booking is frustrating, and we are reviewing our scheduling to prevent future delays.
Staff was really helpful and supportive
By customer
Response from FlyNYON· Jul 20, 2026
We are so happy to hear that our staff was helpful and supportive during your visit. We truly appreciate your kind words and positive feedback.
I had a very bad experience from the moment I tried to reschedule my flight. The staff were very rude in their email responses. When we arrived, no one was genuinely friendly. They simply did their job, but the customer service was disappointing. Unfortunately, I had also paid extra for the Selfie Shoe option, and we were never given any instructions about when or how to put our feet out for the photo. I wasn't the only one who was unhappy—three other people had the same complaint. I don't think that's fair because I paid extra for that feature and didn't receive the photo I paid for. Overall, I honestly can't recommend this experience.
By customer
Response from FlyNYON· Jul 13, 2026
We are truly sorry to hear about your disappointing experience, especially regarding the challenges with rescheduling and the customer service you received. We understand your frustration about the Selfie Shoe option and not receiving the photo you paid for, particularly when others shared the same issue. Your feedback is very important to us, and we are reviewing our procedures and staff training to ensure such situations are avoided in the future. We appreciate you bringing these matters to our attention.
It was a great expericence during the flight and well attended. the service provider is far from Manhattan and diffucult to reach the location due to the lack of transportation
By Leo
Response from FlyNYON· Jul 8, 2026
We are glad you enjoyed your flight experience! We understand your concerns about our location's accessibility from Manhattan and the transportation challenges. Hope to see you again in the near future.
Die Vorbereitungen auf den Flug waren gut. Die Wartezeit bis der Flug Los ging waren sehr lange. Wir haben den Flug um 9 Uhr gebucht und waren erst um 10.15 in der Luft. Das hätte man besser organisieren können.
By customer
Response from FlyNYON· Jun 26, 2026
Thank you for your feedback. We're glad to hear that you felt the pre-flight preparations were well handled. We sincerely apologize for the delay in your departure. While we do our best to operate on schedule. Traffic can result in longer wait times than anticipated. We understand that waiting over an hour after your scheduled departure time is frustrating, and we're sorry that this impacted your experience. Your feedback has been helpful for the team. We appreciate you taking the time to share your experience and hope to have the opportunity to welcome you back for a smoother visit in the future.
Had an amazing experience with FlyNYON! Everyone was so friendly and patient, making sure you felt comfortable every step of the way. They truly care about both your safety and making it an unforgettable emotional experience. Highly recommend!
By customer
Response from FlyNYON· Jun 26, 2026
We're so happy you had such an amazing experience! It's wonderful to know our team's friendliness and patience made you feel comfortable and safe. Thank you for your high recommendation!
