Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
32 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Photo Books Editor, We take pride in our craftsmanship, passion and working with you to creating a home for all your memories. Our photobooks are finely handcrafted to elegantly hold your most treasured memories, every book is individually hand-...
FlipChap-Official (flipchap.com) has 32 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 30 reviews with 5 stars · Clear filters
Very Easy to use...The Team at Flip Chat was super Professional... for my Fiance's Boudoir book, They were able to effectively create & expedite my order I plan on using them to create My Wedding albums.
By Jillian R.
Response from FlipChap-Official· Jul 11, 2023
thank you so much for your feedback, Jillian! We always try our best to help each customer to create their albums in the best way possible!
I LOVE the way my books turned out. Mine didn’t contain any photos, just text, but it is beautiful. I did a linen cover with gold title text and it’s so lovely.
By Deni A.
Response from FlipChap-Official· Nov 29, 2022
thank you so much for your feedback Deni! Your compliment means a lot to us, as we really spent many hours to craft the book! :) Appreciates your effort to leave us a remark.
I am very impressed with the quality of my photo book. I received my package in under 2 weeks of placing the order. The customer service is wonderful. They reached out to me to alert me of potential errors that I might want to change. I will be using FlipChap again.
By Hayli M.
Response from FlipChap-Official· Feb 16, 2022
Hi Hayli, thanks for your 5 stars! We always try our best to make the book as quickly as possible without affecting the quality. : )
I am taken aback by the quality of my Flipchap album! What was the absolute best part of this process was the customer service. I was certain it would take weeks to process my order, but I received the whole thing within 10 days of placing the order. As I'm an amateur when it comes to photo books, I nearly immediately received an individualized email from customer service, making sure my placement was as I wished, and offering helpful suggestions. I am so happy, I can't believe it. Thanks, Flipchap :)
By Karen H.
Response from FlipChap-Official· Feb 16, 2022
Hi Karen, thanks for your 5 stars! We treat each customer with care, and neither we like robots reply too. : )
Chose FlipChap for the small detail customization options that other big brand's like Shutterfly just don't offer. The photo book customization software was also super easy to use. But my biggest reason for the 5 star review was by far the customer service I received from Daniel. He emailed me to alert me of a potential error in my design so that it could be corrected before printing. He also spoke in a kind but personal way, not the cold, robotic, scripted way that you get from most online retailers; having that real human interaction makes the customer service so much better (and I wish other companies would realize that). Highly recommend FlipChap! Will use again for sure!
By Ethan
Response from FlipChap-Official· Feb 16, 2022
Hi Ethan, thanks for your 5 stars! Customization is our strength and we will continue to do even better! : )
Great quality and fantastic customer service. Love the linen cover
By Mwright
Response from FlipChap-Official· Feb 16, 2022
Hi Wright, thanks so much for your review and the 5 stars : )
The quality and amazing customer service has far exceeded our expectations. The book was a gift and they loved it! The book also came with a few surprise extras which were really appreciated. The book was printed and shipped way faster than expected as well. We will definitely come back and are VERY happy customers.
By Julie P.
Response from FlipChap-Official· Feb 16, 2022
Hi Julie, thanks so much for your review and the 5 stars : )
I needed a portfolio box for my design work and they were so easy to work with. I conveyed that this was time-sensitive and I needed it for graduation and they got it to me incredibly quickly. They also checked in to make sure I got it and I was happy with the product. If you need a portfolio box, get it from FlipChap, they're amazing!!! :)
By Amy S.
Response from FlipChap-Official· Apr 19, 2021
Hi Amy! Thank you for your kind words! Customer satisfaction is always our priority and we are glad that you are satisfied by our product and that it arrived on time! We can't wait to make more products for you in the future!
