flightclubdarts.comReviews of flightclubdarts.com

Absolutely disgusting customer service with Flight Club!!! Do not book if you don’t have a crystal ball with life events happening!!!!!!!! Paid upfront (£80) to book in January - parents very ill with COVID. Finally managed to re book for this weekend however my father has fallen ill. So wanted to re arrange to a date in June only to be told if we can’t re book in May we will lose the £80 as they have already accommodated us once with a rearrangement of a date. I explained about COVID and now my dad needs and op - no compassion or empathy. I asked for June as 2 out of the 6 are shift workers in emergency services and that is the next / first weekend we have off - again they said sorry this is policy we are unable to change it again. Absolutely disgusting!!!! Yet happy for our money up front - hoping for people to cancel!!!!

Trying to get hold of red engine via their website is impossible. Their contact us form doesn't work and there's no phone number to speak to an actual human.

Arrived in Glasgow and easy to find ! Got taken to table on arrival was shown how to play games ect ! Was given menu for food and drink !! Waited 40 min for food and to be honest it frozen food that was over cooked ! Sent back 2 plates as was BURNT ! I do not recommend the food or there service for that matter !! Games are good 👍! Drinks well over priced we ordered Mock Tail and they are so small filled with ice and at a whopping 12:50 rip of !!! Got the bill and was shocked to add 12 1/2 % to our bill for service charge is outrageous this should told to every customer and should be ashamed f you want to pay it or not which WE WOULD NOT !! Am happy to leave a tip everywhere I go but here is my tip DONT GO ITS A RIP OF !!!!!!!!!

Great concept but not value for money! We ordered 5 small plates and two sides that took 40mins to arrive which is not good for basic pub food. The sides were overcooked and two of the small plates were returned as burnt. It was a Tuesday night so no excuse for the slow service and quality of the food. I'd hate to think what the service would be like on a weekend. Having seen the other reviews I was completely underwhelmed. Great decoration and potential but needs improving in certain areas as having spent £176 which included the £40 (60mins) for the darts, as I said, not value for money. The mocktails are way over priced for such small serves. This was a recce to see what it would be like. If going again (unlikely) I'd book the darts for 90mins, have a few beers then go elsewhere for food. Bear in mind it's a minimum of 6 people from Thursday to Sunday at the most popular times. And an absolute disgrace to add a discretionary 12.5% service charge...for what service exactly!!!

Well done Cheltenham for appearing twice on trust pilot with a 1 star rating, probably the start of many. What happened? I tried to book online a table/darts for a Friday night at 17:30 for 4 people,only for it to be rejected saying that after 16:00 they require 6 people. Found this disappointing as I really wanted to play, so I emailed them on Wednesday with this: “you want a minimum of 6 people after 4pm can we play as a group of 4 but PAY for a group of 6?” They replied 4 days later (Sat afternoon) with a standard basic response With “Please note that we require for 6 people to check-in on arrival for the booking to go ahead.” So that got me thinking, why would any company turn down someone willing to pay for 6 people with only 4 turning up? I can only assume that as shown in the previous review by having 6 people you can charge them the 12.5% service charge! If it’s not that then please let me know if your business model is designed to alienate groups of 4 for nothing more than to screw people over for that extra profit. It’s a matter of time before people will get wise how they are being ripped off! Also if customers do email, you could do better than what appears a standard script, that doesn’t actually answer the question as it comes across as impersonal and cold and at least try to respond within your two day response time, however that seems far to long! as it’s a joke to reply after your potential customer wanted to visit. So disappointed.

Flight Club Darts has exhorbitant prices for drinks as a 12.5% service charge is added to any order so the advertised price of £5.90 pint of draught ale becomes £6.64 a pint. The service charge is hidden in small print on the final page of the drinks menu. 3 pints almost £20 for a pub in Cheltenham. Never going there again ...