FLEETCORReviews of fleetcor.com

I would leave a negative review if I could. Is they misplaced a $20000 wire transfer for 11 months. Set my account to collections. Kept it in collections. Still being sold to collection agency's even though the balance has been paid in full with all of the collection fees. Cannot get in touch with anyone. Didn't they said I had to reapply to get my card back. Which makes no sense because it's been in collections for 11 months so there was no way they were gonna issue me another card. If they hadn't lost or misplaced the $20000 payment the account would not have gone to collections. They owe me approximately $4000 And I can't get in touch with anyone to discuss it. I keep telling me there is no legal department there is no one that can handle this account I have to reapply there's nothing anyone can do. Absolute worst company ever. This has been going on for over 2 years now

They frozen my card. Everything from start to end was horrible about this company. Now I am trying to take my deposit back and I am on hold on the phone 1 hour so far. Arthur E Kocana

A truly Terrible service Avoid ! So after much persuasion and sales pitch we used this company for 3 months which was perfectly fine. However, in the background without notice our account was handed to the management of one of their in house commission based resellers. No information about this was sent or agreed and they proceeded to charge us outside the remit and way above the price of the original very clearly verbally formed contract which was recorded at the time. Having raised this our concerns were firstly ignored then defiantly the company disrupted our processes sufficiently to cause us hours of work plus distress to our working environment. Working in the customer service sector ourselves for over 24 years we can honestly advise never to have dealings with this dishonest company.

HORRIBLE!!! This company needs to be shut down already. They have a pending action against them by the FTC per BBB.org. They do not send their customers statements in the mail, you have to log-in to their payment portal website to access it. Only problem with that is they keep you locked out until your account becomes past due -- that's part of the grift. You have to practically beg them to email a statement and even though we have at least one email address on file, they won't be able to send it without approval from the 'back office', which can take up to 24 hours. I already mailed a check to the PO Box, or payment processing center and it cleared the bank today, but they're calling every couple of hours today asking for payment over the phone. I've spent almost an hour on the phone with their clueless reps, mostly on hold, and getting transferred all over the call center. Had this card for a little less than two months now, and it's 100% not worth it; no savings or discounts, and after we were told there'd be no fees, we were charged $12.00 just for having a 'premium' account, whatever that means.

I wish I could give this company less than a star, one is more, than I should give. I usually don't take the time to write reviews, but this company deserve it. When the business began, in 2021 we thought BP/FLEETCOR would be a great way to build business credit. Unfortunately, we were mistaken. Customer service is unwilling to help or provide accurate account information. I’ve called many times and spoke with many different REPS. None of which, is/has been helpful with the account lock issue after payment (paid in full) Aug 24. When I called today, I was informed by the Finance Department Customer Rep, “we don’t have a date or time as to when the account will be unlocked”. This process began in Aug, without resolve. I asked, the Finance Rep, if I may speak to someone else about the account being locked. After not receiving the assistance or guidance I requested, we decided to close the BP/FLEETCOR account. For us, it wasn’t important to remember names, as ALL the EMPLOYEES (we’ve encountered) at call BP/FEETCOR call center are rude, incompetent, and, disrespectful to Business Owners. We refuse to allow a company to mistreat any of our staff and for that, BP/FLEETCOR has forever lost a good Business Customer. Moving forward and not looking back, we opened a Shell account! After reading the reviews, BP/FLEETCOR will not last the test of times.

We made payment 12 days ago and the payment never posts. Made several calls to check on this and was told every time that the system needed up to 48 hours to reflect payments. Called 4 days ago to make sure account was active As of today its still not active But a new 15 dollar mystery charge has been added I just found out that this is the new monthly membership fee

This company doesn't deserve 1 star. They a crooked beyond belief with deep pockets. The prey on small companies with there fees,and more fees then more fees. You basically need an attorney to figure a statement out. Late 2 days they throw a high risk fee,late fee and interest fee. All added it is about 40 percent of your bill. STAY AWAY!!! Customer service is also extremely useless. I can not say it enough. Stay away. Find another card

I have tried to contact customer care and all I get is nowhere. No email address to contact . We have been trying to make automatic payments but the system does not give you the opportunity to make your payment. Terrible system. They say my office personnel are not on a list to make payments but you cannot contact anyone to add people to the list. They should be rated -5